Customer Satisfaction Survey
QTEC Technology Co., Ltd. (Line Application)

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Objective
This survey made for collecting customer satisfaction on the services that provide by QTEC Technology Co., Ltd.  The company will conduct the result of surveying to analyze and continuous improvement our services.

Would you like to receive a reward (for first 30 survey responses).
 *
If you would like to receive a reward (for first 30 survey responses)
Please fill in your address for delivery the reward.
Part 1 : General information
Name-Surname *
Company Name
Tel No. / Line ID / E-mail (contact for reward) *
Position *
Part II : Topic of satisfaction surveys
Please rate your score by checking √ into the column
2.1 Satisfaction with QTEC Staff about quotation making for Products and Services by comparison with same business. *
Outstanding
Above Average
Average
Below Average
Poor
No information
2.1.1 Satisfaction with offering speed
2.1.2 Satisfaction with accuracy of quotation information
2.1.3 Satisfaction with product / Service that we offer
2.1.4 Satisfaction with communication of QTEC staff
2.2Satisfaction with quality of Products/Service by comparison with same business and same Product *
Outstanding
Above Average
Average
Below Average
Poor
No information
2.2.1 Satisfaction with products quality and appearance (Old – New / Colorful / lifetime. The defect of the Products)
2.2.2 Satisfaction with the accuracy of detail (Specification) and the products meet your requirement
2.3 Satisfaction with our delivery by comparison with same business *
Outstanding
Above Average
Average
Below Average
Poor
No information
2.3.1 Satisfaction with On Time Delivery
2.3.2 Satisfaction with Product appearance and packaging
2.3.3 Satisfaction with the suitability of the packaging according to the Products
2.3.4 Satisfaction with the Service / Manner of delivery Staff
2.4 Satisfaction with information and documents that we provide by comparison with other company in same business *
Outstanding
Above Average
Average
Below Average
Poor
No information
2.4.1 Satisfaction with product documentation such as MSDS, Certificate, Label, Shipping Mark
2.4.2 Satisfaction with accuracy and completeness of document, Invoice / Delivery Order / Import Documents or attachments to the products
2.4.3 Satisfaction withThe status of Products tracking and information providing
2.5 Satisfaction with after sales service by comparison with other company in same business *
Outstanding
Above Average
Average
Below Average
Poor
No information
2.5.1 Satisfaction with speed of feedback for customer complaint
2.5.2 Satisfaction with effectiveness of improvement / Solution of complaints / Claim.
2.5.3 Did QTEC Staff contact for follow up result after correct complaints / Claim.
2.5.4 Providing of information / Advising concerned Products and Services.
Additional information
What is the first thing that you think about QTEC? *
Required
Overall satisfaction with QTEC, Please fill in number 1 to 5 *
5
4
3
2
1
Service
Price
Delivery
Speed of Quotation offering
Quality of Products / Services
Suggestions / Comments
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