Paul Borg CMgr MCMI’s Post

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General Manager | Crowne Plaza Newcastle at Aimbridge Hospitality EMEA

🌟 Embracing Inclusivity with WelcoMe! 🌟 For those who didn't know, part of our mission here at the Crowne Plaza Newcastle - Stephenson Quarter is to create a more inclusive and accessible environment for all our guests. Hence, I am thrilled to announce that the hotel has successfully adopted the use of WelcoMe! 🎉 WelcoMe is platform that enables us to seamlessly manage, understand, and assist our disabled customers even before they walk through our doors; empowering the hotel to foster a culture of customer service excellence. It is also able provide in-the-moment customer service training to our customer-facing team members, ensuring that they are equipped to provide the best possible service to all our guests, including those who use mobility devices. This also allows us to tailor our services and support to meet their specific needs, aligning perfectly with our commitment to delivering excellent customer service and creating memorable experiences for everyone who walks through our doors. We are incredibly excited about the positive impact WelcoMe will have on our hotel and the experience of our guests. Thank you to the WelcoMe team: Gavin Neate & Allan Hutcheon for providing us with such a valuable tool to enhance our services and ensure that everyone feels welcome and valued. #WelcoMe #Inclusivity #AccessibleHospitality

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Gavin Neate

Founder of WelcoMe A world first. Empowering ALL disabled people AND service teams by reducing anxiety and increasing confidence in their real world interactions. #NationalDiversityAward #DiversityPowerList top 50.

1mo

We could not be more proud than to work with Crowne Plaza Newcastle - Stephenson Quarter, Paul Borg CMgr MCMI and his team. Proximity based staff awareness of access and communication needs can be the differance between someone enjoying their hotel experience or even having the confidence to book in the first place. An innovative solution like WelcoMe can make all the difference and it is imperative that we find forward thinking partners to work with. We are very excited about what this means for the #hospitality sector and love that Crowne Plaza Newcastle will be gaining attention for their engagement. More information on WelcoMe and the fantastic venues offering it in the North East can be found at https://newcastlegateshead.com/plan-your-visit/accessibility-in-newcastlegateshead/welcome

Memory Kahlari

(Sports Industry)|Sports Coordinator| Sport Administrator | Advocating leadership &equality |Sport is better when its purpose and direction aim towards inclusion.

1mo

This is a great.

Laura Freer

Head of Visitor Economy Development

1mo

Thank you for being such a great ambassador for Everyone Welcome Paul Borg CMgr MCMI

This is excellent! Well done Crowne plaza team! Kirsty Hart Gail Bagley

Carolina Melendez 🔜 Glasgow Tech Week and Turing Fest

Diversifying entrepreneurship | Global Ecosystem Builder | Super Connector | Social Mobility | Co-Founder @Foras | Head of Ops @StartupGrind | Volunteer @CodeYourFuture #Tech #Startups #Neurodiversity #ActuallyADHD

1mo

This is fantastic team! so proud of you! Paul Borg CMgr MCMIas a loyal member of IHG I'll love to visit and plan a visit with my children, who use WelcoMe and are always looking at places to go where WelcoMe has been adopted! 😍

Well done Paul Borg CMgr MCMI and the team 👏

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