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Before During the Call After the Call
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1. Have a catalog with the initial product list
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2. Be sure of stock availability
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3. Get the information we need on the Pipe
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Get the necessary data about our target
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Classify the target in priority ranking
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4. Introduction
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Introduce yourself and DhiyafaTech briefly
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Explain why you're calling and how you obtained their contact information
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5. Building Rapport
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Establish a positive connection by asking questions
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sharing information that shows your interest in their business
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6. Active Listening
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Let the target speak about their needs, concerns, or objectives.
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Listen carefully
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Ask questions to better understand their situation
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7. Offer proposition
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If ----->No, not interested
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1. Respect their decision
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2. Ask for feedback
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3. Offer an alternative:
If possible, ask if we can follow up at a later time.
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Update the Pipe with the relevant informations
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If ----->Yes, but not now
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1. Acknowledge their interest:
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2. Ask about timing
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3. Schedule a follow-up:
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Update the Pipe with the relevant informations
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If ----->Yes
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1. Confirm interest
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2. Confirm contact details and the delivery address
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3. Provide information:
(Total amount to pay, Delivery Date)
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4. Enter the order data into the platform.
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IF the Provider accepts the order
------- >Inform the 3PL
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Delivered & Paied order
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They usually have a platform to organize & track orders
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IF the Provider doesn't accept the order
#If not delivered ------>
must be negotiated with the provider and the 3PL
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--->
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1. Notify the Customer.#If returned------>
must be negotiated with the provider and the 3PL
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2. Offer Alternatives#If not satisfied------>
must be negotiated with the provider and the 3PL
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3. Communicate with Supplier
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4. Improve Supplier Onboarding
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