A Google user
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This is frustrating, I cannot access my account anymore. I kept getting the advertisement slide anytime I click on the app to check my account, I have done everything it asked me to do, but it kept go over and over. Installed and installed, still nothing is changing. I have pending transactions to complete.
144 people found this review helpful
Hi, we would like to chat with you with regards to your experience with us. Kindly share your concern at appreviews@ecobank.com or chat via www.ecobank.com with the screenshot of the error message to enable us look into this for you. We apologize for any inconvenience caused.
A Google user
This app is very frustrating and forget about trying to get help setting it up online. You really are not delivering what you promised with this app especially for those outside Africa. The app should work on any phone and any phone number around the world as long as the person as an active account with Ecobank. Please have a professional fix it. It is really worth it if you want to keep some customers.
22 people found this review helpful
Hi Sopey Mame Diarra, we are sorry for the inconvenience caused . Kindly share your concern at appreviews@ecobank.com or chat via www.ecobank.com with the screenshot of the error message to enable us assist adequately on this .
clare Jarju
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This app consistently refuses to pay certain bills saying " this appears to be a duplicate of the last successful transaction" SO WHAT?! It isn't up to the app to decide, just pay the bill! My phone credit is usually identical amounts, so is the cashpower, so why make a judgement on the water bill? Have since tried to reinstall this app - waiting for verification code for 2hrs - still not appeared
28 people found this review helpful
Dear Customer, Thank you for contacting Ecobank. We regret the inconvenience encountered. However, for security reasons, we invite you to provide your account details to: assist@ecobank.com. Or contact us via the link: Ecobank - EcobankAssist Us and then choose your subsidiary. ECOBANK thanks you for your loyalty.