New Build Social Housing – Satisfaction Survey - Woodbrook

It is important to note that this survey is for housing association tenants. We would be grateful if all tenants take the time to complete the survey. All information will be treated in the strictest confidence and will be used only for the purpose of research.

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* 1. Scheme Name

Section 1: Your Home

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* 2. S1.Q1. Which of the following best describes your home?

House

Bungalow

Flat

Other (please specify)

Section 2: Satisfaction with inside the home

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* 3. S2.Q1. The following is a list of rooms in your home. Please state whether or not you are satisfied or dissatisfied with each room.

	Very Satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very Dissatisfied
S2Q1a Living room	S2Q1a Living room Very Satisfied	S2Q1a Living room Satisfied	S2Q1a Living room Neither satisfied nor dissatisfied	S2Q1a Living room Dissatisfied	S2Q1a Living room Very Dissatisfied
S2Q1b Kitchen/Dining	S2Q1b Kitchen/Dining Very Satisfied	S2Q1b Kitchen/Dining Satisfied	S2Q1b Kitchen/Dining Neither satisfied nor dissatisfied	S2Q1b Kitchen/Dining Dissatisfied	S2Q1b Kitchen/Dining Very Dissatisfied
S2Q1c Bedrooms	S2Q1c Bedrooms Very Satisfied	S2Q1c Bedrooms Satisfied	S2Q1c Bedrooms Neither satisfied nor dissatisfied	S2Q1c Bedrooms Dissatisfied	S2Q1c Bedrooms Very Dissatisfied
S2Q1d Bathroom	S2Q1d Bathroom Very Satisfied	S2Q1d Bathroom Satisfied	S2Q1d Bathroom Neither satisfied nor dissatisfied	S2Q1d Bathroom Dissatisfied	S2Q1d Bathroom Very Dissatisfied
S2Q1e Downstairs toilet	S2Q1e Downstairs toilet Very Satisfied	S2Q1e Downstairs toilet Satisfied	S2Q1e Downstairs toilet Neither satisfied nor dissatisfied	S2Q1e Downstairs toilet Dissatisfied	S2Q1e Downstairs toilet Very Dissatisfied

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* 4. S2.Q2. If dissatisfied/very dissatisfied with any of the above, please state why (please allow for 3 reasons)

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* 5. S2.Q3. The following is a list of features in your home. Please state whether or not you are satisfied or dissatisfied with each feature.

	Very satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied
S2.Q3a Space	S2.Q3a Space Very satisfied	S2.Q3a Space Satisfied	S2.Q3a Space Neither satisfied nor dissatisfied	S2.Q3a Space Dissatisfied	S2.Q3a Space Very dissatisfied
S2.Q3b Layout	S2.Q3b Layout Very satisfied	S2.Q3b Layout Satisfied	S2.Q3b Layout Neither satisfied nor dissatisfied	S2.Q3b Layout Dissatisfied	S2.Q3b Layout Very dissatisfied
S2.Q3c Windows (daylight, ventilation, type, view etc)	S2.Q3c Windows (daylight, ventilation, type, view etc) Very satisfied	S2.Q3c Windows (daylight, ventilation, type, view etc) Satisfied	S2.Q3c Windows (daylight, ventilation, type, view etc) Neither satisfied nor dissatisfied	S2.Q3c Windows (daylight, ventilation, type, view etc) Dissatisfied	S2.Q3c Windows (daylight, ventilation, type, view etc) Very dissatisfied
S2.Q3d Warmth/heating	S2.Q3d Warmth/heating Very satisfied	S2.Q3d Warmth/heating Satisfied	S2.Q3d Warmth/heating Neither satisfied nor dissatisfied	S2.Q3d Warmth/heating Dissatisfied	S2.Q3d Warmth/heating Very dissatisfied
S2.Q3e Finishes/fixtures	S2.Q3e Finishes/fixtures Very satisfied	S2.Q3e Finishes/fixtures Satisfied	S2.Q3e Finishes/fixtures Neither satisfied nor dissatisfied	S2.Q3e Finishes/fixtures Dissatisfied	S2.Q3e Finishes/fixtures Very dissatisfied
S2.Q3f Security	S2.Q3f Security Very satisfied	S2.Q3f Security Satisfied	S2.Q3f Security Neither satisfied nor dissatisfied	S2.Q3f Security Dissatisfied	S2.Q3f Security Very dissatisfied
S2.Q3g Provision for bins	S2.Q3g Provision for bins Very satisfied	S2.Q3g Provision for bins Satisfied	S2.Q3g Provision for bins Neither satisfied nor dissatisfied	S2.Q3g Provision for bins Dissatisfied	S2.Q3g Provision for bins Very dissatisfied
S2.Q3h Power sockets	S2.Q3h Power sockets Very satisfied	S2.Q3h Power sockets Satisfied	S2.Q3h Power sockets Neither satisfied nor dissatisfied	S2.Q3h Power sockets Dissatisfied	S2.Q3h Power sockets Very dissatisfied
S2.Q3i Entrances	S2.Q3i Entrances Very satisfied	S2.Q3i Entrances Satisfied	S2.Q3i Entrances Neither satisfied nor dissatisfied	S2.Q3i Entrances Dissatisfied	S2.Q3i Entrances Very dissatisfied

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* 6. S2.Q4. If dissatisfied/very dissatisfied with any of the above, please state how you think they may be improved. (please allow for 3 reasons)

S2.Q5. Storage Space

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* 7. S2.Q5a Do you consider your storage space to be adequate? (if No, please go to S2.Q5b)

Yes

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* 8. S2.Q5b If storage is not adequate please advise what you currently use the storage space for and what additional requirements you think you need?

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* 9. S2.Q6. Overall, how satisfied/dissatisfied are you with inside your home?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Section 3: Comfort and Wellbeing

S3.Q1. The following is a list of statements regarding comfort and wellbeing in your home. Please state whether or not you agree or disagree with each statement.

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* 10. Thermal Comfort

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
S3.Q1a The dwelling is easy to heat	S3.Q1a The dwelling is easy to heat Strongly agree	S3.Q1a The dwelling is easy to heat Agree	S3.Q1a The dwelling is easy to heat Neither agree nor disagree	S3.Q1a The dwelling is easy to heat Disagree	S3.Q1a The dwelling is easy to heat Strongly disagree	S3.Q1a The dwelling is easy to heat
If disagree/strongly disagree, please state why
S3.Q1b The dwelling is hard to keep cool in the summer	S3.Q1b The dwelling is hard to keep cool in the summer Strongly agree	S3.Q1b The dwelling is hard to keep cool in the summer Agree	S3.Q1b The dwelling is hard to keep cool in the summer Neither agree nor disagree	S3.Q1b The dwelling is hard to keep cool in the summer Disagree	S3.Q1b The dwelling is hard to keep cool in the summer Strongly disagree	S3.Q1b The dwelling is hard to keep cool in the summer
If disagree/strongly disagree, please state why

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* 11. Privacy

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
S3.Q1c There is reasonable privacy from neighbours	S3.Q1c There is reasonable privacy from neighbours Strongly agree	S3.Q1c There is reasonable privacy from neighbours Agree	S3.Q1c There is reasonable privacy from neighbours Neither agree nor disagree	S3.Q1c There is reasonable privacy from neighbours Disagree	S3.Q1c There is reasonable privacy from neighbours Strongly disagree
If disagree/strongly disagree, please state why

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* 12. Noise

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
S3.Q1d The dwelling provides adequate sound insulation between rooms	S3.Q1d The dwelling provides adequate sound insulation between rooms Strongly agree	S3.Q1d The dwelling provides adequate sound insulation between rooms Agree	S3.Q1d The dwelling provides adequate sound insulation between rooms Neither agree nor disagree	S3.Q1d The dwelling provides adequate sound insulation between rooms Disagree	S3.Q1d The dwelling provides adequate sound insulation between rooms Strongly disagree
If disagree/strongly disagree, please state why
S3.Q1e There is reasonable control of noise between neighbouring households and/or communal areas	S3.Q1e There is reasonable control of noise between neighbouring households and/or communal areas Strongly agree	S3.Q1e There is reasonable control of noise between neighbouring households and/or communal areas Agree	S3.Q1e There is reasonable control of noise between neighbouring households and/or communal areas Neither agree nor disagree	S3.Q1e There is reasonable control of noise between neighbouring households and/or communal areas Disagree	S3.Q1e There is reasonable control of noise between neighbouring households and/or communal areas Strongly disagree
If disagree/strongly disagree, please state why

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* 13. S3.Q2. Do the living room and/or kitchen/dining room get good levels of daylight throughout the day?

Yes

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* 14. S3.Q3. Overall, how comfortable is your home?

Very comfortable

Comfortable

Neither comfortable nor uncomfortable

Uncomfortable

Very uncomfortable

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* 15. S3.Q4. Studying/Working from home space within dwelling.

S3.Q4a Do you have a space in which you can carry out the above

S3.Q4b If yes, Is this space important to you

If yes, Is the size of space adequate

Section 4: Neighbourhood

Outdoor Space

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* 16. S4.Q1 Are you satisfied or dissatisfied with the following:

	Very satisfied	Satisfied	Neither satisfied nor dissatisfied	Very dissatisfied	N/A
S4.Q1a Rear Garden	S4.Q1a Rear Garden Very satisfied	S4.Q1a Rear Garden Satisfied	S4.Q1a Rear Garden Neither satisfied nor dissatisfied	S4.Q1a Rear Garden Very dissatisfied	S4.Q1a Rear Garden N/A
If dissatisfied/very dissatisfied, please state why
S4.Q1b Front Garden	S4.Q1b Front Garden Very satisfied	S4.Q1b Front Garden Satisfied	S4.Q1b Front Garden Neither satisfied nor dissatisfied	S4.Q1b Front Garden Very dissatisfied	S4.Q1b Front Garden N/A
If dissatisfied/very dissatisfied, please state why
S4.Q1c Balconies	S4.Q1c Balconies Very satisfied	S4.Q1c Balconies Satisfied	S4.Q1c Balconies Neither satisfied nor dissatisfied	S4.Q1c Balconies Very dissatisfied	S4.Q1c Balconies N/A
If dissatisfied/very dissatisfied, please state why
S4.Q1d Shared garden	S4.Q1d Shared garden Very satisfied	S4.Q1d Shared garden Satisfied	S4.Q1d Shared garden Neither satisfied nor dissatisfied	S4.Q1d Shared garden Very dissatisfied	S4.Q1d Shared garden N/A
If dissatisfied/very dissatisfied, please state why

Your neighbourhood

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* 17. S4.Q2 How satisfied are you with the following:

	Very satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied	N/A
S4.Q2a Parking provision	S4.Q2a Parking provision Very satisfied	S4.Q2a Parking provision Satisfied	S4.Q2a Parking provision Neither satisfied nor dissatisfied	S4.Q2a Parking provision Dissatisfied	S4.Q2a Parking provision Very dissatisfied	S4.Q2a Parking provision N/A
If dissatisfied/very dissatisfied, please state why
S4.Q2b Communal green spaces	S4.Q2b Communal green spaces Very satisfied	S4.Q2b Communal green spaces Satisfied	S4.Q2b Communal green spaces Neither satisfied nor dissatisfied	S4.Q2b Communal green spaces Dissatisfied	S4.Q2b Communal green spaces Very dissatisfied	S4.Q2b Communal green spaces N/A
If dissatisfied/very dissatisfied, please state why
S4.Q2c Access from bin store to bin collection point	S4.Q2c Access from bin store to bin collection point Very satisfied	S4.Q2c Access from bin store to bin collection point Satisfied	S4.Q2c Access from bin store to bin collection point Neither satisfied nor dissatisfied	S4.Q2c Access from bin store to bin collection point Dissatisfied	S4.Q2c Access from bin store to bin collection point Very dissatisfied	S4.Q2c Access from bin store to bin collection point N/A
If dissatisfied/very dissatisfied, please state why

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* 18. S4.Q2d. If you have communal open space, do you use it and what you use it for? If you do not use it, is there anything that you would suggest that would make you use it?

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* 19. S4.Q3. Overall, how satisfied or dissatisfied are you with your neighbourhood?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Section 5: Your Households Needs

We would like to understand your particular households’ needs and how this relates to your current accommodation.

Under the Disability Discrimination Act (1995) a “disabled person” is defined as a person with:

“A physical or mental impairment which has a substantial and long term adverse effect on a person’s ability to carry out normal day to day activities.”

Day to day activities are normal activities carried out by most people on a regular basis. The effect of the disability must have lasted 12 months or be likely to last at least 12 months or for the rest of the life of the person.

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* 20. S5.Q1. Does any member in the household have any long-term illnesses, health problems or disability which limits his/her daily activities or the work they can do?

Yes (Go to next question)

No (Go to S5.Q4)

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* 21. S5.Q2. Thinking on you/your family members, do you feel your home currently meets your accessibility needs?

Yes

Don't know

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* 22. S5.Q3. Thinking on you/your family members, do you feel your neighbourhood currently meets your accessibility needs?

Yes

Don't know

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* 23. S5.Q4. Thinking about your households needs in the future, do you think your current home will continue to meet your needs?

Yes

Don't know

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* 24. S5.Q4a If “yes”, please state why

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* 25. S5.Q4b If “no”, please state why

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* 26. S5.Q5. Are there any design features, that you believe may be a more essential requirement within your home, that are not already provided for?

Yes (Go to S5.Q5a)

No (Proceed to Q6)

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* 27. S5.Q5a. If yes, can you please give detail on these additional requirements.

Section 6: Overall satisfaction

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* 28. S6.Q1. Overall, how satisfied or dissatisfied are you with your home?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied (Go to S6.Q2)

Very dissatisfied (Go to S6.Q2)

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* 29. S6.Q2. If dissatisfied, can you please tell us your main reasons why? (Please allow for 3 reasons)

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* 30. S6.Q3 Do you think your rent provides value for money?

Yes

Don't know

Thank you very much for completing the questionnaire.