Oahu Hiring Event
Hilton Grand Vacations - Honolulu, HIHiring Event Details
Wednesday, August 7, 2024
10:00 AM - 4:00 PM US/Hawaii
The Modern, A Hilton Vacation Club (Sales Gallery)
1775 Ala Moana Blvd.
Honolulu, HI 96815
Interviewing for:
As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.
Here's why you'll love it here! - We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $33.65 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Additional Responsibilities Include:
- Assures new owners understand their paperwork and contracts
- Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently
- Provides Notary services for guests/new owners, in addition to presenting all other legal documents, in order to complete the contract
- Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication
- Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions. Follows all quality assurance directives and SOPs
- Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibits professionalism in actions and appearance.
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
What are we looking for?
Valid Notary License or the ability to acquire a license.
Minimum 1 year of work experience in Customer Service.
Ability to work a flexible schedule to include evenings, weekends, and holidays.
Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to effectively resolve customer service issues.
High school/GED.
It would be advantageous to demonstrate the following capabilities and distinctions:
1+ years experience with Notary contract documents.
Timeshare/Vacation Ownership experience.
1 year or more of administrative/clerical work experience.
Associate's Degree/College Diploma/Cepeg.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
New Bilingual Marketing Concierge (Japanese/English) may be eligible for sign on bonus up to $1500 based on your experience
We are seeking individuals with a positive outlook and the dedication to make things happen. Come and help guests make wonderful memories by enjoying vacations and driving company success by educating our guests on our outstanding products. This could be the right opportunity for your career!
WHY DO TEAM MEMBERS LIKE WORKING FOR US:
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Bilingual Marketing Concierge (Japanese/English) have targeted annual earnings of $80,000 per year, with some Team Members earning substantially more based on their individual performance.
- HGV Offers Day One Team Member Benefits!
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Recognition Program and Rewards
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- 401(k) program with company match
- Paid Sick Days
- Numerous learning and advancement opportunities
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our Bilingual Marketing Concierge will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors.
- Provide concierge services by recommending local dining experiences and attractions to guests while communicating Hilton Grand Vacations ownership opportunities.
- Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image.
- Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone.
- Basic computer proficiency with the ability to learn.
- Ability to multi-task and balance priorities.
- Ability to work a flexible schedule including evenings, holidays, and weekends.
- Bilingual in English and Japanese (speak, read, write). High School diploma or equivalent.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Detailed understanding of the island of Oahu with ability to explain activities, restaurants, and destinations throughout the island. Previous experience working in a commission based sales or marketing environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards.
Here's why you'll love it here - We offer an excellent benefits package to our on-call Team Members that include:
- Salary Range: $23.98 - $29.98 per hour
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
- Answer all incoming calls in a courteous and timely matter.
- Responsible for knowledge regarding groups, VIP’s, transients, special events.
- Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance.
- Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails.
- Run daily reports for pertinent pre-arrival information.
- Encourage to visit local attractions, take tours and be familiar with hours of operations.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
- High school diploma or equivalent required.
- Must be able to communicate clearly with guests over the telephone. Excellent oral and written English communication skills.
- Ability to communicate effectively with Management.
- Must have excellent organizational skills and be able to multi-task.
- Ability to work well under deadline pressure.
- Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled.
It would be advantageous in this position for you to demonstrate the following capability:
- Prior experience with property management systems highly preferred.
- Ability to speak second language highly preferred.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As a Marketing Greeter, you will be responsible for greeting guests, providing customer service, general location information, and directing guests to marketing desk locations.
HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:
- Salary range: $20.00 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our Marketing Greeter will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Share information with visitors about available services and direct them to the marketing desk locations.
- Distribute Hilton Grand Vacations authorized marketing material and information.
- Assist customers with general information over the phones and provide concierge services.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum 1 year of proven customer service experience.
- Strong professional verbal, interpersonal, guest relations, and etiquette skills in person.
- Ability to multi-task and balance priorities.
- Ability to work a flexible schedule including evenings, holidays, and weekends.
- Fluency in English (speak, read, write).
- High school diploma or equivalent.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 2 years of college or equivalent experience in a business or retail environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
The Lead Sales Gallery Coordinator (SGC) serves as a positive example and supports management with decisions and initiatives. SGC Leads will be assigned to work all functions within the Support Services department. This position will provide leadership across all teams within the Support Services department, encouraging cross team interaction, coverage, and support. They will strive to ensure that all guest experiences meet or exceed company expectations and maintain the integrity of the Support Services operations according to established company policies and departmental procedures.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $24.00
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Now offering DailyPay* and more!
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
- Follows required script in greeting and seating guests and provides high level of customer service through warm welcome and guest satisfaction
- Responsible for handling escalated Customer complaints in person and over the phone
- Verify accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
- Handles incoming telephone calls and provides responses to inquiries
- Assists in opening and closing of the Sales Gallery and model rooms, as needed. Ensuring the Sales Gallery and Model rooms are ready for the start of business
- Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
- Provide seamless communication with Sales for proactive planning, providing feedback and opportunities to build efficiencies
- Training new Support Services Team Members
- Performs accurate and timely reporting of exception tour information processing to appropriate department
- Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
- Inventory and place orders to maintain an appropriate level of supplies for kitchen preparation, collateral, and items required for support services and the Sales galleries
- Facilitate end of day staff meetings, as needed
- Additional duties assigned by Management, as needed, to further business objectives.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school/GED
- 1-3 years of experience in administrative / clerical duties in an office setting
- 1 or more years of experience in guest or customer service
- 0-3 years of related experience
- Proficient in Microsoft Office
- Ability to provide feedback to internal and external customers
- Flexible work schedule
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS/Bachelor's Degree
- 4+ years of experience of administrative, clerical duties in an office setting
- 2+ years or more in guest service in a branded hotel or in a customer service area
- 3-5 years of related experience
- Ability to support other teams through leadership, resolving conflict and complex issues
- Fluency in Japanese (read, write, speak)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a Sales Gallery Coordinator, you will be responsible for providing outstanding service to both our internal and external customers. Support Sales and Marketing Departments by performing Sales Front Desk, Gifting, and Kitchen responsibilities in a smooth and consistent manner.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $21.00
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Now offering DailyPay* and more!
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Schedule Details: Our Sales Gallery operates 7 days per week. Sales Gallery Team Members will work varying shifts that range between 6:45am through 6:30pm
Additional Responsibilities Include:
- Supervise daily attendance and training attendance.
- Set and Update the various Sales Executive Rotations daily and any specialty rotations on the effective dates.
- Check in guests and owners for their sales presentation and assign appropriate Sales Executives with accurate codes.
- Answer all phone calls and direct to the appropriate employee/department.
- Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.
- Keep café and refreshment areas cleaned and stocked at all times.
- Assist with Extra Premiums for all departments and reconciles nightly.
- Coordinate with the transportation team pick up and drop off details for our guests and owners coming to and from the presentations.
- Carries out all reasonable requests by management of which a team member is capable of performing.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Previous customer service experience.
- High School diploma or equivalent.
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- Intermediate digital literacy: Office Suite.
- Proficient in English required (proficiency in both English and Japanese preferred).
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
New Marketing Representative - Off Property Contact may be eligible for sign on bonus up to $1500 based on your experience
As a Bilingual Marketing Representative - Off Property Contact (Japanese/English), you will be responsible for the generation of leads, promotion/booking of eligible vacation ownership presentations, and the promotion/sale of vacation packages where applicable to Hilton Grand Vacations Owners, Club Members and other qualified customers.
WHY DO TEAM MEMBERS LIKE WORKING FOR US:
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Bilingual Marketing Representative - Off Property Contact (Japanese/English) have targeted annual earnings of $90,000 per year, with some Team Members earning substantially more based on their individual performance.
- HGV Offers Day One Team Member Benefits!
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Recognition Program and Rewards
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- 401(k) program with company match
- Paid Sick Days
- Numerous learning and advancement opportunities
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
SCHEDULE DETAILS:
Our Bilingual Marketing Representative - Off Property Contact (Japanese/English) will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Distribute approved promotional information and incentives to visitors.
- Provide customer/concierge services and island activity information/booking services as needed.
- Assist in the implementation and tracking of current and future marketing programs.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Japanese/English Bilingual (speak, read, write)
- Basic computer proficiency with the ability to learn
- Self-motivated and goal oriented with excellent communication & verbal presentation skills with the ability to persuade others and overcome objections
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous Timeshare sales or marketing experience
- Experience selling and booking tours/activities (concierge services)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a Sales Gallery Coordinator, you will be responsible for providing outstanding service to both our internal and external customers. Support Sales and Marketing Departments by performing Sales Front Desk, Gifting, and Kitchen responsibilities in a smooth and consistent manner.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $21.00
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Now offering DailyPay* and more!
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Schedule Details:
Our Sales Gallery operates 7 days per week. Sales Gallery Team Members will work varying shifts that range between 6:45am through 6:30pm
Additional Responsibilities Include:
- Supervise daily attendance and training attendance.
- Set and Update the various Sales Executive Rotations daily and any specialty rotations on the effective dates.
- Check in guests and owners for their sales presentation and assign appropriate Sales Executives with accurate codes.
- Answer all phone calls and direct to the appropriate employee/department.
- Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.
- Keep café and refreshment areas cleaned and stocked at all times.
- Assist with Extra Premiums for all departments and reconciles nightly.
- Coordinate with the transportation team pick up and drop off details for our guests and owners coming to and from the presentations.
- Carries out all reasonable requests by management of which a team member is capable of performing
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Previous customer service experience.
- High School diploma or equivalent.
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- Intermediate digital literacy: Office Suite.
- Proficient in English required (proficiency in both English and Japanese preferred).
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As the On-Call Bell Attendant, you will be responsible for greeting guests as they arrive and depart from the property and assisting them with luggage.
Here's why you'll love it here - We offer an excellent benefits package to our on-call Team Members that include:
- Salary Range: $18.02 - $22.53 per hour
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Schedule Details:
This position is On-Call. On-Call Team Members are generally scheduled 0-19 hours per week. Our Guest Services department operates 24 hours a day, 7 days per week. Hours of operation may vary based upon business needs.
Additional Responsibilities Include:
- Opens front doors for all arriving and departing individuals. Greets all guests and assists with luggage, baggage handling, and transportation needs - Transport guest luggage to/from the point of arrival/departure to their assigned room and between room changes.
- Assist with unloading/loading of vehicles, guest requests and services, retrieval of items, etc.
- Accurately tag, store, and retrieve luggage from holding room.
- Identify and explain hotel facilities, fire exits, safety features and assigned room features to guests while escorting them to their room.
- Maintain complete knowledge at all times of all hotel features/services, including but not limited to hotel operations, room types and layout, rates, expected arrivals/departures, availability.
- Assist guests with concierge related services - Maintain knowledge of hotel functions, local restaurants, special events, city attractions, and guest amenities.
- Maintain an accurate Bell Log of guest calls and file in Bell Log Binder.
- Retrieve guest laundry/dry cleaning from their rooms and deliver to appropriate location.
- Deliver items to guest rooms promptly including: messages, mail, faxes, telefaxes, packages, flowers, sundry items requested by guest, gift items, guest experience amenity items, extra towels, bathrobes and other items.
- Deliver morning newspaper by 6:30 am to specified guest rooms.
- Monitor and maintain appearance of lobby areas and luggage holding room as well as polish/clean brass luggage carts.
- Offer Welcome Amenities to all guests - Maintain full stock of Amenity Drinks and Oshi Bori Towels, restock racks of rocks glasses and towels, and take old, used towels to Housekeeping for cleaning and retrieve when cleaned.
- Maintains the reader board and ensures communication of arrival and departure information.
- Place rollaway beds and refrigerators in guest rooms as needed and pick-up room service trays from guest hallways.
- Assist the valet team in greeting arriving and returning guests, issue and receive valet tickets, explain valet procedures, and valet cars (if applicable.)
- All other miscellaneous responsibilities as assigned and deemed appropriate by management.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe at the core of our success are our Team Members.
To fulfill this role optimally, you will need to possess the following minimum qualifications and experience:
- High School diploma, GED or equivalent.
- 1+ years of customer service experience.
- The ability to bend, stoop, walk and lift/push/pull up to 100 lbs. with or without reasonable accommodation
- Excellent ability to communicate in English, both verbally and written
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 1 years of hotel/bell experience highly desirable
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
NEW IN HOUSE MARKETING CONCIERGE MAY BE ELIGIBLE FOR SIGN ON BONUS UP TO $1500 BASED ON YOUR EXPERIENCE
Are you a positive and dynamic individual with 1 year of sales, concierge or marketing experience? You could be an excellent addition to our Owner Marketing Team! Our foundation is about crafting memorable experiences for our owners and guests. It is your talent, passion, and dedication to our brand that energizes the success of Hilton Grand Vacations.
WHY DO TEAM MEMBERS LIKE WORKING FOR US:
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. In House Marketing Concierges have targeted annual earnings of $90,000 per year, with some Team Members earning substantially more based on their individual performance.
- HGV Offers Day One Team Member Benefits!
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Recognition Program and Rewards
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- 401(k) program with company match
- Paid Sick Days
- Numerous learning and advancement opportunities
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our In House Marketing Concierge will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site owners, guests and visitors.
- Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities.
- Distribute approved promotional information and providing excellent customer service to all guests while projecting a professional company image.
- Assist in the implementation and tracking of current and future marketing programs.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum 1 year proven sales, sales related marketing, concierge, or optional tour and activity sales experience.
- Intermediate computer proficiency with the ability to learn.
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- High School diploma or equivalent.
- Fluency in English (speak, read and write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 6 months or more previous experience working in the timeshare industry.
- Thorough understanding of the island with ability to explain activities, restaurants, and destinations throughout the island.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
New Marketing Representative - Off Property Contact may be eligible for sign on bonus up to $1500 based on your experience
As a Marketing Representative - Off Property Contact, you will be responsible for the generation of leads, promotion/booking of eligible vacation ownership presentations, and the promotion/sale of vacation packages where applicable to Hilton Grand Vacations Owners, Club Members and other qualified customers.
WHY DO TEAM MEMBERS LIKE WORKING FOR US:
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Representative - Off Property Contact have targeted annual earnings of $90,000 per year, with some Team Members earning substantially more based on their individual performance.
- HGV Offers Day One Team Member Benefits!
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Recognition Program and Rewards
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- 401(k) program with company match
- Paid Sick Days
- Numerous learning and advancement opportunities
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
SCHEDULE DETAILS:
Our Marketing Representative - Off Property Contact will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Distribute approved promotional information and incentives to visitors.
- Provide customer/concierge services and island activity information/booking services as needed.
- Assist in the implementation and tracking of current and future marketing programs.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Fluency in English (speak, read, write)
- Basic computer proficiency with the ability to learn
- Self-motivated and goal oriented with excellent communication & verbal presentation skills with the ability to persuade others and overcome objections
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous Timeshare sales or marketing experience
- Experience selling and booking tours/activities (concierge services)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
New Marketing Representative may be eligible for sign on bonus up to $1500 based on your experience!
As a Marketing Representative, Non-Owner Pre-Arrival you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our non owners and guests.
Here's why you'll love it here! We offer an excellent benefits package to our full-time Team Members that include:
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Representative, Non-Owner Pre-Arrival have a targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our Marketing Representative, Non-Owner Pre-Arrival will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Contact renters and guests through multiple touch points such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival
- Manage call list provided and make required number of outbound phone calls per day to meet production requirements
- Sell local tours and activities while performing exceptional vacation planning concierge services
- Promote HGV Ultimate Access events
- Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minium performance standards
- Proactively works with management to resolve any customer related challenges that may arise
- Completes other administrative duties and tasks, as assigned by management
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Minimum 1 year of customer service experience
- Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
- Excellent verbal and written communication
It would be conducive in this position for you to demonstrate the following capabilities and distinctions:
- Previous sales related call center experience or timeshare experience
- Previous tours and activity or concierge service experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
New In House Marketing Concierge may be eligible for sign on bonus up to $1500 based on your experience
Are you a positive and dynamic individual with 1 year of sales, concierge or marketing experience? You could be an excellent addition to our Owner Marketing Team! Our foundation is about crafting memorable experiences for our owners and guests. It is your talent, passion, and dedication to our brand that energizes the success of Hilton Grand Vacations.
WHY DO TEAM MEMBERS LIKE WORKING FOR US:
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Bilingual In House Marketing Concierge (Japanese/English) have targeted annual earnings of $120,000 per year, with some Team Members earning substantially more based on their individual performance.
- HGV Offers Day One Team Member Benefits!
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Recognition Program and Rewards
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- 401(k) program with company match
- Paid Sick Days
- Numerous learning and advancement opportunities
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
SCHEDULE DETAILS:
Our Bilingual In House Marketing Concierge will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site owners, guests and visitors.
- Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities.
- Distribute approved promotional information and providing excellent customer service to all guests while projecting a professional company image.
- Assist in the implementation and tracking of current and future marketing programs.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum 1 year proven sales, sales related marketing, concierge, or optional tour and activity sales experience.
- Intermediate computer proficiency with the ability to learn.
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- High School diploma or equivalent.
- Japanese/English Bilingual (speak, read and write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 6 months or more previous experience working in the timeshare industry.
- Thorough understanding of the island with ability to explain activities, restaurants, and destinations throughout the island.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and always maintain this behavior towards our guests and team members.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
- Salary Range: $68,500 - $70,555 annually
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members, and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members.
Additional Responsibilities:
- Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with organizational, business, and financial regulations.
- Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest’s expectations.
- Monitors guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.
- Maintains and performs department training program and onboarding schedule for new team members. Maintains a firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members. Coordinates the development of performance plans for team members to ensure their continued growth and success within the department.
- Maintains relationships, contracts, compliance, and interfaces issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly.
- Communicates effectively in English in writing as well as verbally. Japanese language speaking skills not required but a plus
- Effectively and consistently meets all timelines for submitting work requested by the Director of Guest Services, Resort Directors, and General Manager
- Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained and with safety in mind. Participate in guest room inspections
- Performs other related activities as requested
What are we looking for?
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. To fulfill this role successfully, you have the following minimum qualifications and experience
- High school graduate or equivalent
- more than 2 years of managerial experience in a hotel, preferably in a Front office capacity.
- 3-5 years of related experience
- Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results. Demonstrates problem-solving, analytical and conceptual skills.
- Displays effective interpersonal skills, including the ability to effectively prioritize and handle multiple tasks and timelines and lead challenging priorities within a small team environment.
- Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
- Able to work a flexible schedule including evenings, weekends, and holidays
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS/Bachelor's Degree
- 5-7 years of related experience
- More than 4 years of management or supervisory experience
- CPR/First Aid
- Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership is preferred.
- Knowledge of economic and accounting principles and practices, analysis and reporting of financial data.
- Experience in leading operations operating under a Collective Bargaining Agreement (CBA).
- Fluent in Japanese language (read, speak, write)
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
The Housekeeping Manager is in charge of the day-to-day execution of housekeeping duties and team member support within the housekeeping department. you will work with the Assistant Executive Housekeeper and Executive Housekeeper to maintain a high level of guest happiness, cleanliness, and upkeep of rooms; find opportunities that better equip the department to achieve its established business goals
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
- Salary Range: $59,000 - 62,000 annually
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members.
Schedule Details:
Our Housekeeping Department operates 7 days per week. Shifts are AM and PM, and overnight shift will be assigned in project needs.
Additional Responsibilities Include:
- Cultivates an environment of inclusion, teamwork, and outstanding guest service for all team members to follow
- Supervises assigned Guest Room Attendants and Public Area Attendants, leads their daily functions, resources, and scheduling outputs. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed
- Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels. Performs written inspections on units as designated by management. Reports any missing unit items, or problems of quality to management and ensures corrective action is taken. Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
- Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest’s expectations
- Assists in the organization and maintenance of linen, supply, and other department inventories. Maintains clean and orderly back areas, guest and storage areas.
- Assists in the coordination and execution of deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
- Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.
- Performs other related activities as required
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
- Prior Housekeeping supervisory experience.
- Knowledge of Housekeeping practices and procedures for the planning, supervision, and completion of multiple and sophisticated assignments.
- Strong digital literacy and the proficient use of microsoft Office.
- Ability to work a flexible schedule to include nights, weekends, and holidays.
- Thorough attention to detail and dedication to the consistent delivery of quality work results.
- Possesses effective written and verbal communication skills.
- High school graduate or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 2+ years of management or supervisory experience in Housekeeping.
- Familiar with established safety standards and PPE when performing work duties to minimize the risk of injury.
- Strong interpersonal and leadership skills.
- Demonstrates outstanding dedication to quality guest service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
Relocation Assistance available and Day One Benefits! Have you ever wanted to live in paradise? Now is your chance - qualified candidates are eligible to receive Relocation Assistance to Honolulu, Hawaii
Qualified Sales Executive are also eligible for Real Estate Licensing reimbursement!
If you are not licensed in Hawaii, we offer Pre-Licensing Education discounts and Real Estate Licensing Reimbursement to help with your licensing costs.
Hilton Grand Vacations is looking to expand our real estate sales team on Oahu. If you have a passion for travel and are enthusiastic about sharing the aloha of Hawaii, this is the perfect career for you!
Here's why you'll love it here-
We offer an excellent benefits package to our full-time Team Members that include:
- Pay rate is $15 per hour, plus bonuses governed by a compensation plan. Action Line Sales Executives have targeted annual earnings of $90,000 per year, with some Team Members earning substantially more based on their individual performance.
- Medical, Dental, and Vision insurance from Day One
-
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe. Our program offers deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
Generous Paid Time Off Program and Paid Sick Days, Paid Maternity/Paternity Leave
Team Member Recognition and numerous learning and advancement opportunities
and so much more!
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Schedule Details:
Our Sales Office operates 7 days a week. Your workday will start at 7:30am-7:45am and end when client interaction is complete. You will be assigned a 4-day rotating schedule following completion of training, based on business needs.
Additional Responsibilities Include:
Engage with potential owners and present luxury vacation products, providing them an avenue to build future vacation memories.
Promote a positive team environment and implement HGV core values and policies.
Maintain effective communication with clients and provide follow up to ensure customer happiness.
Collaborate closely with Quality Assurance Managers to resolve guest related issues as they arise.
Attend sales trainings and meetings for key updates on our company products.
Generate referral leads with each new customer.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Minimum 1 year of sales and customer service experience with shown ability to close sales.
Ability to acquire an active Hawaii Real Estate License.
Ability to work a flexible schedule to include weekends, and holidays.
Ability to resolve sophisticated customer service issues and adapt to changes in a fast-paced environment.
Ability to meet all compensation plan goals.
Proficiency in English (reading/writing/speaking).
High School diploma or equivalent.
It would be advantageous to demonstrate the following capabilities and distinctions:
Previous experience in the sale or marketing of similar luxury goods or services, or previous experience selling branded Timeshare or Vacation Ownership products
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As a Tour Coordinator, your will be responsible for booking, confirming, and tracking Asia Pacific timeshare tours from incoming calls from external and internal customers in accordance with approved policies and procedures. Coordinating efforts for direct bookings are handled in conjunction with our partners in Japan.
HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:
- Pay Rate: $21.00 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our Tour Coordinator will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Service internal customers as well as external guests via phone, email and fax
- Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to maximize tour slot availability in all Asia Pacific (APAC) Sales offices
- Provide quick and courteous assistance to complete the tour booking process in a timely manner
- Perform any reasonable request by management that supports the department's mission and goals
- Arrange transportation needs as required for tour presentations
- Responsible for arranging an activity reservation for marketing package guest
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- High School Diploma or equivalent
- Ability to work a flexible schedule including evenings, holidays, and weekends
- Ability to communicate verbally, read, and comprehend English
- Proficient in Microsoft Word, Excel and Outlook
- Able to provide professional customer service over the phone
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Japanese and/or Korean speaking
- Previous phone experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
New Marketing Concierge may be eligible for sign on bonus up to $1500 based on your experience
We are seeking individuals with a positive outlook and the dedication to make things happen. Come and help guests make wonderful memories by enjoying vacations and driving company success by educating our guests on our outstanding products. This could be the right opportunity for your career!
WHY DO TEAM MEMBERS LIKE WORKING FOR US:
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $80,000 per year, with some Team Members earning substantially more based on their individual performance.
- HGV Offers Day One Team Member Benefits!
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Recognition Program and Rewards
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- 401(k) program with company match
- Paid Sick Days
- Numerous learning and advancement opportunities
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors.
- Provide concierge services by recommending local dining experiences and attractions to guests while communicating Hilton Grand Vacations ownership opportunities.
- Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image.
- Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone.
- Basic computer proficiency with the ability to learn.
- Ability to multi-task and balance priorities.
- Ability to work a flexible schedule including evenings, holidays, and weekends.
- Proficiency in English (speak, read, write).
- High School diploma or equivalent.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Detailed understanding of the island of Oahu with ability to explain activities, restaurants, and destinations throughout the island.
- Previous experience working in a commission based sales or marketing environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What to bring to this event
- Please bring a copy of your resume.
What to wear
How to attend
The event will be held on the 1st Floor (Restaurant and Pool Level) Sales Gallery.
*Validation will be provided for self-parking in The Modern parking structure.
What is a Hiring Event?
Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!This is a sponsored ad for a Hiring Event which will be hosted by a third party. Indeed makes no guarantee about the accuracy of the ad's details.
Hiring Event Details
Wednesday, August 7, 2024
10:00 AM - 4:00 PM US/Hawaii
The Modern, A Hilton Vacation Club (Sales Gallery)
1775 Ala Moana Blvd.
Honolulu, HI 96815