Professor I Researcher I Speaker I Executive Coach I Facilitator LEGOยฎ SERIOUS PLAYยฎ Method (certified)
๐๐ง๐๐ซ๐ ๐ข๐ณ๐๐ ๐๐ซ๐จ๐ฆ ๐ญ๐ก๐ ๐ ๐ซ๐จ๐ง๐ญ๐ข๐๐ซ๐ฌ ๐ข๐ง ๐๐๐ซ๐ฏ๐ข๐๐ 2023 ๐๐จ๐ง๐๐๐ซ๐๐ง๐๐ ๐ก๐จ๐ฌ๐ญ๐๐ ๐๐ฒ ๐๐๐๐ฌ๐ญ๐ซ๐ข๐๐ก๐ญ ๐๐ง๐ข๐ฏ๐๐ซ๐ฌ๐ข๐ญ๐ฒ. ๐๐ก๐๐ง ๐ฐ๐จ๐ซ๐ค ๐๐ ๐๐ฎ๐ง โ๐๐๐จ๐ฉ๐ฅ๐ ๐ซ๐๐ซ๐๐ฅ๐ฒ ๐ฌ๐ฎ๐๐๐๐๐ ๐ฎ๐ง๐ฅ๐๐ฌ๐ฌ ๐ญ๐ก๐๐ฒ ๐ก๐๐ฏ๐ ๐๐ฎ๐ง ๐ข๐ง ๐ฐ๐ก๐๐ญ ๐ญ๐ก๐๐ฒ ๐๐ซ๐ ๐๐จ๐ข๐ง๐ .โ โ Dale Carnegie. By that measure, the Frontiers in Service 2023 conference was a resounding success. Four engaging, eventful, and electric days in Maastricht! โ ย Kickstarting the Doctoral Consortium with LEGO: Thoroughly enjoyed conducting a LEGOยฎ SERIOUS PLAYยฎ session, "Spark your Creativity: Shape your Service Research,โ for over 100 #doctoral #students from all over the world. Thank you, Stacey Gossett Robinson & Mirella Kleijnen, for inviting me to offer this opening session. It was rewarding to see how engaged and passionate this next generation of #Service #scholars is, about their #research. ย โ ย Facilitating Feedback at the Smart Service Failure and Recovery Pre-conference: Wafa Hammedi and I teamed up to provide feedback to authors on one of the five roundtables at this pre-conference organized by Chiara Orsingher, Katja Gelbrich,ย Yany Gregoireย andย Yves Van Vaerenbergh. Best wishes to the authors that shared their novel and timely research projects, for their final submissions - Paolo Antonetti, Thomas Leclercq, Krista Hill Cummings, Jennifer Yule, and Salma Andrรฉ! โ ย Research Presentations with my Doctoral Students: Super proud of my doctoral students, Natalia Rogova and Maximilian Bauer, who presented their ongoing research projects at the conference. Natalia presented our joint work on why service complaints from some consumers are taken more seriously than those of others, and Maximilian co-presented our work with Gonzalo Luna Cortรฉs and Shanshan Liu on consumersโ privacy literacy and its effect on marketplace behaviors. A big #Thank #You to fellow researchers who attended our sessions and provided valuable feedback! โ ย Making all the Magic Happen โ the Organizers: The conference was flawlessly organized, with eye-catching locations for the receptions and conference dinners. Thank you to the conference co-chairs, Lisa Brรผggen and Dominik Mahr, and the rest of the organizing committee - Prof. dr. Gaby Odekerken-Schrรถder, Jos Lemmink, Matgosia Dautzenberg, Alexandru Maris, Nicole Hulsman and Pascalle Pickaerts.ย Your smiles and your impeccable planning and execution made this a #memorable and immensely #enjoyable #conference! โ ย Conference Buddies and Stimulating Conversations: Grateful to have had engaging conversations with genuinely awesome colleagues in the Service field, and re-connecting with some of them after the pandemic - Jochen Wirtz, Mike Brady, Chiara Orsingher, Stacey Gossett Robinson, Mirella Kleijnen, Robert Morgan, Sertan Kabadayi, Nicola Bilstein, Yves Van Vaerenbergh, Wafa Hammedi, Yany Gregoire, Holger Roschk, Paolo Antonetti, and more! Looking forward to Frontiers in Service 2024 on Amelia Island, Florida!
Do you offer Lego serious play workshops for companies too?
Looks like a fun and inspiring conference!
It was great seeing you at the conference Shashi! The next time, I like to learn more about Lego Serious Play. It definitely sounds like an interesting teaching approach. All the best to you!
It was great seeing you my friend. Thanks for a great Lego session!
Thank you Shashi! It was so great to seeing you and as inspring as always. See you soon!
It was great meeting you Shashi and thanks for your very helpful feedback!
Many thanks for your constructive comments! I really enjoyed the spirit!
I really enjoyed my first Frontiers in Service 2023 Conference at Maastricht University. It is a very welcoming and supportive community. It was a pleasure meeting fellow researchers and co-presenting our joint work on #Privacy #Literacy. Thank you, Shashi Matta! I am looking forward to our next steps in this project and to many more conferences with you.
Thank you for sharing, nice conference!
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10moLEGO is always fun and can unlock creativity