Shashi Mattaโ€™s Post

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Professor I Researcher I Speaker I Executive Coach I Facilitator LEGOยฎ SERIOUS PLAYยฎ Method (certified)

๐„๐ง๐ž๐ซ๐ ๐ข๐ณ๐ž๐ ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ก๐ž ๐…๐ซ๐จ๐ง๐ญ๐ข๐ž๐ซ๐ฌ ๐ข๐ง ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž 2023 ๐‚๐จ๐ง๐Ÿ๐ž๐ซ๐ž๐ง๐œ๐ž ๐ก๐จ๐ฌ๐ญ๐ž๐ ๐›๐ฒ ๐Œ๐š๐š๐ฌ๐ญ๐ซ๐ข๐œ๐ก๐ญ ๐”๐ง๐ข๐ฏ๐ž๐ซ๐ฌ๐ข๐ญ๐ฒ. ๐–๐ก๐ž๐ง ๐ฐ๐จ๐ซ๐ค ๐ˆ๐’ ๐Ÿ๐ฎ๐ง โ€œ๐๐ž๐จ๐ฉ๐ฅ๐ž ๐ซ๐š๐ซ๐ž๐ฅ๐ฒ ๐ฌ๐ฎ๐œ๐œ๐ž๐ž๐ ๐ฎ๐ง๐ฅ๐ž๐ฌ๐ฌ ๐ญ๐ก๐ž๐ฒ ๐ก๐š๐ฏ๐ž ๐Ÿ๐ฎ๐ง ๐ข๐ง ๐ฐ๐ก๐š๐ญ ๐ญ๐ก๐ž๐ฒ ๐š๐ซ๐ž ๐๐จ๐ข๐ง๐ .โ€ โ€“ Dale Carnegie. By that measure, the Frontiers in Service 2023 conference was a resounding success. Four engaging, eventful, and electric days in Maastricht! โœ…ย Kickstarting the Doctoral Consortium with LEGO: Thoroughly enjoyed conducting a LEGOยฎ SERIOUS PLAYยฎ session, "Spark your Creativity: Shape your Service Research,โ€ for over 100 #doctoral #students from all over the world. Thank you, Stacey Gossett Robinson & Mirella Kleijnen, for inviting me to offer this opening session. It was rewarding to see how engaged and passionate this next generation of #Service #scholars is, about their #research. ย  โœ…ย Facilitating Feedback at the Smart Service Failure and Recovery Pre-conference: Wafa Hammedi and I teamed up to provide feedback to authors on one of the five roundtables at this pre-conference organized by Chiara Orsingher, Katja Gelbrich,ย Yany Gregoireย andย Yves Van Vaerenbergh. Best wishes to the authors that shared their novel and timely research projects, for their final submissions - Paolo Antonetti, Thomas Leclercq, Krista Hill Cummings, Jennifer Yule, and Salma Andrรฉ! โœ…ย Research Presentations with my Doctoral Students: Super proud of my doctoral students, Natalia Rogova and Maximilian Bauer, who presented their ongoing research projects at the conference. Natalia presented our joint work on why service complaints from some consumers are taken more seriously than those of others, and Maximilian co-presented our work with Gonzalo Luna Cortรฉs and Shanshan Liu on consumersโ€™ privacy literacy and its effect on marketplace behaviors. A big #Thank #You to fellow researchers who attended our sessions and provided valuable feedback! โœ…ย Making all the Magic Happen โ€“ the Organizers: The conference was flawlessly organized, with eye-catching locations for the receptions and conference dinners. Thank you to the conference co-chairs, Lisa Brรผggen and Dominik Mahr, and the rest of the organizing committee - Prof. dr. Gaby Odekerken-Schrรถder, Jos Lemmink, Matgosia Dautzenberg, Alexandru Maris, Nicole Hulsman and Pascalle Pickaerts.ย Your smiles and your impeccable planning and execution made this a #memorable and immensely #enjoyable #conference! โœ…ย Conference Buddies and Stimulating Conversations: Grateful to have had engaging conversations with genuinely awesome colleagues in the Service field, and re-connecting with some of them after the pandemic - Jochen Wirtz, Mike Brady, Chiara Orsingher, Stacey Gossett Robinson, Mirella Kleijnen, Robert Morgan, Sertan Kabadayi, Nicola Bilstein, Yves Van Vaerenbergh, Wafa Hammedi, Yany Gregoire, Holger Roschk, Paolo Antonetti, and more! Looking forward to Frontiers in Service 2024 on Amelia Island, Florida!

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Dr. Alou Dembรฉlรฉ

C.E.O IstAfrika Group ๐Ÿ‡น๐Ÿ‡ท ๐Ÿ‡ฒ๐Ÿ‡ฑ | Turkish Real-Estate ๐Ÿ˜๏ธ | Business consulting๐Ÿ“ | Import-Export โœˆ๏ธ๐Ÿšข๐Ÿ“ฆ

10mo

LEGO is always fun and can unlock creativity

Robert Gardner

Chief Executive Officer @ Roberts Video Agency

10mo

Do you offer Lego serious play workshops for companies too?

Neal Thakkar

Obsessed with Human Evolution | Creator of QUANTUMiND Nootropic | Serial Entrepreneur & Biohacker

10mo

Looks like a fun and inspiring conference!

Holger Roschk

Professor of Marketing at Aalborg University Business School

10mo

It was great seeing you at the conference Shashi! The next time, I like to learn more about Lego Serious Play. It definitely sounds like an interesting teaching approach. All the best to you!

Sertan Kabadayi

Professor of Marketing

10mo

It was great seeing you my friend. Thanks for a great Lego session!

Nicola Bilstein

Professor of Marketing & Service Management at the University of Bayreuth

10mo

Thank you Shashi! It was so great to seeing you and as inspring as always. See you soon!

Paolo Antonetti

Professor of Marketing at NEOMA Business School

10mo

It was great meeting you Shashi and thanks for your very helpful feedback!

Thomas Leclercq

Associate Professor at Iร‰SEG School of Management

10mo

Many thanks for your constructive comments! I really enjoyed the spirit!

Maximilian Bauer

Doctoral Candidate and MBA Program Manager at WFI - Ingolstadt School of Management, KU Germany

10mo

I really enjoyed my first Frontiers in Service 2023 Conference at Maastricht University. It is a very welcoming and supportive community. It was a pleasure meeting fellow researchers and co-presenting our joint work on #Privacy #Literacy. Thank you, Shashi Matta! I am looking forward to our next steps in this project and to many more conferences with you.

Tom Simpson

๐—–๐—˜๐—ข @ We Are Team Rocket | B2B Demand Generation | ๐—š๐—ฒ๐˜ ๐—ถ๐—ป ๐—ณ๐—ฟ๐—ผ๐—ป๐˜ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ฟ๐—ถ๐—ด๐—ต๐˜ ๐—ฑ๐—ฒ๐—ฐ๐—ถ๐˜€๐—ถ๐—ผ๐—ป-๐—บ๐—ฎ๐—ธ๐—ฒ๐—ฟ๐˜€, ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ต๐—ฒ ๐—ฟ๐—ถ๐—ด๐—ต๐˜ ๐—บ๐—ฒ๐˜€๐˜€๐—ฎ๐—ด๐—ฒ, ๐—ฎ๐˜ ๐˜๐—ต๐—ฒ ๐—ฟ๐—ถ๐—ด๐—ต๐˜ ๐˜๐—ถ๐—บ๐—ฒ! ๐ŸŽฏ๐Ÿš€

10mo

Thank you for sharing, nice conference!

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