Minh Pham’s Post

When it comes to keeping track of past and current customers, people to follow up with, income, profit, and loss for each month, there are several tools available to help you manage these aspects of your business. Some of the most effective tools for tracking customer interactions and satisfaction across various channels include social media management software, LinkedIn analytics tools, and customer interaction tracking tools. Social media management software can assist in tracking customer interactions by collecting and analyzing data from various social media platforms Additionally, LinkedIn analytics tools are essential for measuring progress, obtaining real-time insights, and tracking individual post performance on the platform These tools provide valuable data to improve your LinkedIn ROI, understand audience engagement, and measure the effectiveness of your marketing efforts. Furthermore, specific customer interaction tracking tools and software are designed to help businesses track customer satisfaction, improve client relations, and analyze page-level data for LinkedIn company pages These tools offer features such as real-time dashboard updates, audience size tracking, and performance analysis, allowing you to stay on top of your client's progress and make informed business decisions.In summary, leveraging social media management software, LinkedIn analytics tools, and dedicated customer interaction tracking tools can provide comprehensive support for managing customer interactions, tracking financial metrics, and optimizing your business performance. By utilizing these tools, businesses can gain valuable insights, improve customer relations, and make data-driven decisions to achieve their goals #VirtualAssistant, #SmallBusinessSupport, #virtualassistantservices, #smallbusiness, #entrepreneur #remotework, #BusinessGrowth, #ThrivingTogether, #remoteleadership #businessdevelopment #virtualassistant , #outsourcing #entrepreneur, #Consultants #SmallBusiness #Entrepreneur #Founder #WomenEntrepreneurs #Solopreneur #BussinessStrategy #Goals #Burnout, #Executive #SmallBusiness, #timemanagment, #time, #coach, #documentation, #Process, #productivity #data

Stuck in the never-ending loop of manual tasks? In today’s fast-paced business environment, automation isn't just an option; it's a necessity. Small businesses often bear the brunt of repetitive and redundant processes that drain time and resources. Consider these everyday scenarios: 1. Spending hours on data entry. 2. Sorting through endless email threads. 3. Juggling multiple spreadsheets to track sales or inventory. Sound familiar? The good news is - there's a better way! By automating some aspects of your operations, you can free up significant chunks of time while reducing errors and improving efficiency. Here are three key areas where small businesses could benefit from automation: • **Customer Relationship Management (CRM):** Automated CRM tools not only help keep track of customer interactions but also provide insightful analytics for strategic decision-making. • **Accounting:** With automated invoicing and expense tracking systems, no need to worry about lost receipts or late payments anymore! • **Marketing:** From scheduling social media posts to segmenting email lists – marketing automation can be a game-changer for reaching out effectively to your target audience. Automation doesn’t mean eliminating human touchpoints entirely – quite contrary! It enables us as entrepreneurs to focus more on what we do best: building relationships with our customers and growing our ventures without getting bogged down by mundane tasks. In essence, embracing automation means saying yes to growth opportunities while maintaining work-life balance—a win-win situation indeed! Remember: Every minute saved by avoiding tiresome administrative chores is another minute earned towards achieving your goals faster than ever before—because every second counts in this journey called entrepreneurship 💪 #SmallBusiness #Entrepreneurship #Automation

So true Diraj Perkash Goel! People are indeed lazy! And that's not a bad thing. Sometimes I look for the laziest developers to hire, because I know they'll find the most elegant solutions so they can write the least code. And that mindset is a huge asset! But when designing a new tool, product, service, or workflow, you're absolutely right - we need to recognize that extra steps, new processes, requests to leave the regular workflow to enter another... all of these things feel like extra work and inertia is going to usually win Founders and product leads can get so caught up in the value their product provides that they miss the devastating impact that even a tiny speedbump in effort can have. But like you say, there are solutions! Make the change human-centered, and back up any deviations from the standard workflow with immediate demonstration of new value.

Many believe that CRM is simply about managing customer data. However, it's about understanding and fulfilling customer needs. Here's why: Data is useful only when translated into actionable strategies. So, instead of merely collecting data, use CRM to build meaningful relationships. What are your thoughts on maximising the value of CRM? 👉 Let's elevate your CRM game! 🚀 #duediligence #venturecapital #entrepreneurship

How To BOOST Your Brand & Business Profitability by Over 1000% in 184 Days Implementing This! ➞ Are you doing too much for little RETURNS on LinkedIn…? ➞ Do you wish to cut down on your inherent human errors and get improved results and accuracy…? ➞ Get better customer support and Increase your Profitability within a timeline best for your business…? Then RECONSIDER AUTOMATING a number of your processes and ENJOY the following…👇 ↳ Enhanced Customer Service ↳ Optimum Data Analysis ↳ Increased Efficiency ↳ Improved Accuracy ↳ Cost Savings ↳ Scalability Now, these benefits can contribute immensely to your overall brand and business growth by optimizing operations, increasing your customer satisfaction, and driving cost-effective expansion over time. 🛎 BUT HOW…? ⇢ Have you considered streamlining repetitive tasks to reduce the time and effort you require for your manual works…? Now, this is where Emotional Intelligence meet Artificial Intelligence to proffer Tailored Solutions! ➞ EI+AI = TS…👌[QED] ⇢ Automation minimizes human errors, ensuring that data and processes are more accurate, which can lead to better decision-making. For instance, managing over 100,000 emails’ subscribers effectively with a non significant 0.01 machine error…🤷♂️ ⇢ Have you ever visited a website where you have chatbots and automated customer support systems provide you with 24/7 assistance, improving response times and your [the customer] satisfaction…? ⇢ How about automated data analytics…? These tools can quickly process and interpret large datasets, providing insights for your better strategic decision makings. For instance, The Google Analytics, how else can you beat that with your human effort…? 🤷♂️ ⇢ Also, by reducing the need for manual labor and minimizing errors, automation can lead to significant cost savings over time for your brand and business. ⇢ Processes automation give massive room for your brand and business to scale their operations more easily, adapting to increased demand without a proportional increase in labor costs. 👌QED [quod erat demonstrandum] 🚧 Is this your first time reading 📖 from me…?😊 I’m TMG, your favorite business growth consultant and startup buddy. Helping your brand identify her core revenue BOOSTING factors for optimum ROR within a timeline. Let my team and I help you get more in a limited time with a $𝟏𝐌𝐢𝐥𝐥𝐢𝐨𝐧 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐠𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞! In simple terms; We OPTIMIZE, You PROSPER! 👌 PS. What Automation tools are you currently using to ease your brand or business processes to maximize TIME and PROFITABILITY…? Let’s interact in the COMMENTS SECTION! PPS. To get a list of FREE tools to start implementing ⚒️… ➞ Comment ➞ Like ➞ Repost ♻️…and Dm “TMG” for your list! #businessgrowth #customerretention #businessconsulting #CEO #Directors #Businessowners #Administrators #founders #startups #linkedinchallenge #thrivewithtomide

What if you're trying to create a new or improved offering but: - Empathy isn't enough to understand your customers' needs? - You cannot afford to alienate customers by trying to "iterate your way to success?" That's when the Jobs-to-Be-Done (JTBD) approach can change the game by redefining customer "needs" as "the jobs your target customers are trying to get done and the criteria they use to measure success when executing the job." (A "job" is a problem to be solved or an objective to be achieved). Product and service solutions are separate and distinct from true customer needs (i.e., jobs and criteria) just as a "drill" is separate and distinct from "making a hole." Jobs and criteria need statements don't include any reference to product or service solutions because people don't want to buy your product or mine; they want to get their job(s) done according their their criteria - all of which they can readily tell us if we ask the right questions. By decoupling customer needs from product/service solutions, companies can obtain a comprehensive set of their customers' "needs" (jobs and criteria) in virtually any market. The need statements obtained can then be put into a web-based survey and deployed to a representative sample of target customers to be rated for "how important is it to get (x) done" and "how satisfied you are with you're ability to get (x) done" given their current product/service solution. Needs that are highly important and unsatisfied are "unmet" and are opportunities for innovation and growth. The more important and less satisfied a need is, the greater the opportunity for innovation and growth it presents. This enables companies to identify and rank the biggest opportunities in their market(s) with precision and statistical validity. Boom! The target customers' unmet needs (and your opportunities) are now known. You no longer need to test your "value hypothesis" (customer demand). The next step is to evaluate the opportunities to determine which are attractive and how to pursue them, such as with: - Focused braining storming to build the solution internally - M&A to acquire the necessary capabilities - Messaging and positioning to commute the unique value to be created - Operational alignment to help customers get their jobs done better, not just for internal efficiency This process always yields plenty of opportunities to take into focused brainstorming and enables companies to essentially forge product/market fit at concept creation, before development, and: - Minimize the number of iterations required in development - Quicken time-to-money - Increase success rates This is how you can master your customers' "problem space" and then nail it with your solution. You'll also gain a profound empathy for your customers along the way. Want to learn more? Sign-up for my newsletter at the link in the first comment or reach out to me. #innovationmanagement #newproductdevelopment #differentiation

ConvergeHub’s Automation Call API is a true game-changer. For organizations that are scaling up, this feature is going to make their #customercommunication more streamlined and effective. Get to know more about the new feature of #ConvergeHub https://lnkd.in/gZUmP8wJ #crm #automation #automationtech #technology #business #businessgrowth #entrepreneurship

A complete Done For You Business and 💯 AI driven and automated. It does not get better than this... 🔥🔥🔥 🎯 Are you itching to dive into the world of entrepreneurship but unsure of where to start? Or perhaps you've always dreamed of running your own business, specifically one that involves selling businesses? Look no further because we've got you covered. ✨ Here's what you'll get with our groundbreaking offer: 1️⃣ Endless Off Market, Direct To Seller Leads of Motivated Sellers Automatically Booked in your Calendar Using AI - Valued at $10,000: Say goodbye to cold calling and tireless lead generation. We provide you with a continuous stream of motivated sellers, directly connected to your calendar. Thanks to our cutting-edge AI technology, finding potential opportunities has never been easier. 2️⃣ Access to Endless Amounts of Interested and Targeted Investors - Valued at $10,000: Connect with a network of investors actively seeking off-market, direct-to-seller acquisition opportunities. Our AI-driven automation ensures a seamless and efficient matchmaking process, saving you valuable time and effort. 3️⃣ Fully Integrated Deal Offering Technology Platform White Labeled in Your Branding - Valued at $25,000: Take advantage of our state-of-the-art technology platform, customized with your branding. Enjoy features such as white-labeled deal rooms, custom branded NDA's and legal documents, dedicated account managers, and more. We've thought of everything to enhance your business presence and streamline your operations. 4️⃣ Complete 6-Week Training and Coaching Program - Valued at $20,000: We don't just provide you with the tools; we guide you on how to make the most of them. Our comprehensive training and coaching program will equip you with the skills and knowledge needed to rapidly scale your digital brokerage and achieve seven-figure success. Additionally, you'll receive ongoing mentorship for a full 12 months to ensure your continued growth and success. 💰 The Total Value of this remarkable package is $65,000. But for a limited time, you can get your hands on this full done-for-you and with-you business in a box at an incredible offer. So, if you're ready to unleash your entrepreneurial spirit or take your business-selling aspirations to the next level, don't miss out on this game-changing opportunity. Act now and secure your place in the future of business brokerage! 🌐 Please DM me to learn more and claim your spot. Feel free to reach out with any questions. Let's revolutionize the way we do business together! 🚀💼💪 #BusinessBrokerFranchise #Entrepreneurship #GameChanger #DigitalBrokerage #UnleashYourPotential

What if you're trying to create a new or improved offering but: - Empathy isn't enough to understand your customers' needs? - You cannot afford to alienate customers by trying to "iterate your way to success?" That's when the Jobs-to-Be-Done (JTBD) approach can change the game by redefining customer "needs" as "the jobs your target customers are trying to get done and the criteria they use to measure success when executing the job." (A "job" is a problem to be solved or an objective to be achieved). Product and service solutions are separate and distinct from true customer needs (i.e., jobs and criteria) just as a "drill" is separate and distinct from "making a hole." Jobs and criteria need statements don't include any reference to product or service solutions because people don't want to buy your product or mine; they want to get their job(s) done according their their criteria - all of which they can readily tell us if we ask the right questions. By decoupling customer needs from product/service solutions, companies can obtain a comprehensive set of their customers' "needs" (jobs and criteria) in virtually any market. The need statements obtained can then be put into a web-based survey and deployed to a representative sample of target customers to be rated for "how important is it to get (x) done" and "how satisfied you are with you're ability to get (x) done" given their current product/service solution. Needs that are highly important and unsatisfied are "unmet" and are opportunities for innovation and growth. The more important and less satisfied a need is, the greater the opportunity for innovation and growth it presents. This enables companies to identify and rank the biggest opportunities in their market(s) with precision and statistical validity. Boom! The target customers' unmet needs (and your opportunities) are now known. You no longer need to test your "value hypothesis" (customer demand). The next step is to evaluate the opportunities to determine which are attractive and how to pursue them, such as with: - Focused braining storming to build the solution internally - M&A to acquire the necessary capabilities - Messaging and positioning to commute the unique value to be created - Operational alignment to help customers get their jobs done better, not just for internal efficiency This process always yields plenty of opportunities to take into focused brainstorming and enables companies to essentially forge product/market fit at concept creation, before development, and: - Minimize the number of iterations required in development - Quicken time-to-money - Increase success rates This is how you can master your customers' "problem space" and then nail it with your solution. You'll also gain a profound empathy for your customers along the way. Want to learn more? Sign-up for my newsletter at the link in the first comment or reach out to me. #innovationmanagement #newproductdevelopment #differentiation

Here’s my second big learning from my time in #SiliconValley. It’s not just early-stage B2B startups that focus. The most successful #hypergrowth #B2Bscaleups also have an insane level of focus, more so even than startups. But how do they achieve this when they are rapidly adding people, targeting new markets, launching new products and acquiring other players? Here's what I've seen... They use the learnings from their early startup years to figure out a big market where they can play and win. And then they lean in. All the way in. They focus on one critical business problem, build a highly compelling narrative, and commit their business to it. Here’s how Clari, Gong, and Salesloft have leaned into the revenue market (these scaleups have >10,000 customers between them). Amit Bendov, Gong - goodbye opinions, hello reality - revenue reality platform Andy Byrne, Clari, self-proclaimed ‘Prime Minister of Revenue’, crusading against revenue leakage, revenue platform David Obrand, Salesloft, beyond a system of record (CRM) into a system of revenue engagement, revenue workflow platform Each CEO has set out a crystal clear mission. And each is playing to win in a market worth billions of dollars globally. So instead of diluting the mission, every person they hire, product they launch, market they enter, business they buy, and especially new customer they sell to, drives it. The effect? The flywheel goes faster and becomes ever more unstoppable. Competitors cannot keep up and get acquired or become also-rans. Contrast this with a scaling business where customers and employees cannot connect the dots between their markets and products into a clear business mission. The business becomes siloed, effort per sale increases, pricing pressure rises, and business growth slows. We went through this situation in Taulia. And we solved it when we figured out where we could play and win globally. The mission became liberating cash for every business across the supply chain globally. The products became a solution to optimize working capital. And the business outcome was a ~$1B sale to SAP. For CEOs and founders that want to build world-beating businesses, your goal is to find the place where you can be the best in the world - and focus on it. The post from each of the CEOs setting out their mission is below. They make for facinating reading IMO. Amit Bendov Goodbye opinions, hello reality post https://lnkd.in/gKecf-sc Andy Bryne Revenue leak post https://lnkd.in/gqgN44Fj David Obrand revenue engagement https://lnkd.in/gqf-pydH