Recruit Professional -Contact Center - Tigrigna
Place of work- Addis Ababa
DB/Vacancy-0195/23
Job Summary
Academic & Professional Qualification
Experience
· Zero (0) year of experience
Behavioral Competency
· Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
· Creativity and innovation skill
· Action oriented
· Quality focus and attention to detail
· Professionalism and integrity in line with Dashen Bank Values
· Good oral and written communication skills
· Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skill (internal & external)
· Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
· Knowledge of customer relationship and service quality management.
· Good understanding of customer care service standards or benchmarks.
· Knowledge of Banking product and services
· Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
· Knowledge of customer relationship and service quality management.
· Knowledge and experience in modern sales and marketing practices in financial services industry.
· Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
Project management skills.