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Source: SHRM
Being customer-centric sounds easy but it is tough to execute well. These authors share five customer centricity models indicating there is more than one way to be customer-centric. The article is good perspective as strategies are modeled for 2024 and beyond.
You can’t transform your customers’ experiences unless you align the organizational culture—especially the day-to-day behaviors of employees—to reach a clear outcome.”
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Source: Today's Veterinary Business
We shared this first-of-its-kind empirical study from IDEXX in February <Link>. It delved into how veterinary teams can keep up with the escalating demand for care and grounds anecdotal evidence in data to provide steps to help veterinary practices address capacity constraints.
The Practice Productivity Index reveals that clinics can save nearly 1,700 to 2,000 hours a year, the equivalent of adding one full-time veterinarian.”
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Source: AAHA
The American Animal Hospital Association announces the international extension of the AAHA Standards and Guidelines with new partnerships in Asia.
AAHA and the Korean Veterinary Medical Association jointly announced a licensing agreement to accredit veterinary clinics throughout South Korea.
AAHA also welcomed five institutions in Japan that were recently accredited after completing training and certification from AAHA’s staff.
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Source: Adtalem Global Education
ICYMI. Discussing the next 40 years of veterinary medicine, Janet Donlin, DVM, and Sean Callanan, MVB, MRCVS, CertVR, Ph.D., DipECVP, FRCPath, cover wide-ranging opportunities for those entering the veterinary profession.
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Source: Clinician's Brief
Pet food choices are not simple anymore. Variations include kibble size, shape, nutrition sources, canned diets and, more recently, fresh options all making calorie control a challenge for pet owners and veterinarians. Cailin Heinze, VMD, MS, DACVIM (Nutrition), shares her perspectives on some of the terms, delivery methods, marketing efforts and more in this opinion piece.
Although fresh pet food diets may have higher digestibility than traditional dry or canned foods, there are scant data to suggest overall health benefits of these increasingly popular diets.” – Cailin Heinze, VMD, MS, DACVIM (Nutrition)
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Leadership, personal development
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Source: Repertoire
Managing and coaching a group of people hasn’t really changed over the years. Today, however, customer experience is at the forefront of every interaction and transaction.
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Source: Discover, Inspiring Quotes
The Myers-Briggs Type Indicator is one of the more widely used and studied psychological tools. It is a personality test designed for self-reflection and growth. Millions have used the test to gain new perspectives on how they and others perceive and respond to the world.
The author shares 16 quotes that epitomize every Myers-Briggs type.
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Source: Modern Cat
Redirecting cat owners from myths and misinformation can be challenging. Some beliefs can be dangerous to cats and anthropomorphizing them has not helped. Consider sharing this article on social media or in newsletters to help cat owners shift their thinking away from feline myths.
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Source: Better Report
Michael Nordine notes the benefits of paying credit cards ahead of the due date, monitoring credit utilization rates, how credit companies report and the reasons to use autopay. He shares credit card debt is at an all-time high. It increased by 18.5 percent in 2022 to $930.6 billion.
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Animal care services and community
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Source: IBPSA
Report on pet insurance inflation/overall value* via NBC News video (4:33), pet prenups, creating marketing videos, little known small business tax incentives/credits and more . . .
Note: 2023 Flow Business Conference registration pricing increases September 1st and the conference hotel block closes on the same day. Register here <Link>.
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Source: Veterinary Practice News
ICYMI. The U.S. Senate has established a bipartisan Veterinary Medicine Caucus, aimed at educating lawmakers and their staffs about the challenges facing the profession and advancing legislation that benefits the veterinary community. The group will serve to represent the vital role veterinary medicine plays in research, public health, food safety and the economy.
Veterinarians have the unique perspective as health professionals who play a leadership role in protecting the health of animals, humans, and the environment, and amplifying this perspective is critical to the well-being of our society.” – Rena Carlson, DVM
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Source: DVM 360
Pheromone diffusers can be helpful for pet owners, veterinary teams and pet services personnel to help calm cats of all ages in various scenarios. While not an end-all-be-all, pheromones can be used to help ease aggression and social tension.
Pheromones are not a substitute for providing a safe, secure, and enriched environment for cats. Especially in multicat households, pheromone diffusers can be of some help but are never the solution to behavior problems or conflict between cats. . . Pheromones are never enough, [but] they are helpful.” – Elizabeth Colleran, DVM, MS, DABVP (Feline)
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Source: Vox
Kenny Torrella writes shelters began filling back up in 2021 as more animals entered than left, and now many are packed to the brim. He cites survey data from Shelter Animals Count indicating almost half of shelters surveyed reported an increase in euthanized dogs, while only 10 percent reported a decrease.
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Commercial, sponsored content
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Source: DVM 360, Veterinary Team Training, YouTube
Complimentary Commercial Content and Commentary
Newly hired employees are a precious resource for any business. Significant time and cost were expended in the hiring process which was likely initiated because help was needed immediately. Getting off on the wrong foot with a new hire is problematic for them and the business. Data indicates 81 percent of new hires say were overwhelmed during their onboarding process <survey data>.
Author and speaker Amy Newfield, MS, CVT, VTS, shares her perspectives about the need for a process and training newly hired veterinary technicians and nurses and even retreads.
Please stop! Don’t throw your new hires on the floor! It’s imperative that leadership develop new hire programs centered around supporting and coaching the new employee.” – Amy Newfield, MS, CVT, VTS
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Source: Addison Biological Laboratory, LLC
Sponsored Content
Necessity is the mother of invention. Dragatini, a bearded dragon at the National Aquarium, has been trained by her veterinarian and care staff to clean her teeth using a foam brush and MAXIGUARD® Oral Cleansing Gel.
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Source: Animal Chiropractic Education, Veterinary Practice News
Includes added content referencing animal chiropractic
Relating aging care approaches for humans to aging cats, Narda Robinson, DO, DVM, MS, FAAMA, shares why integrative geriatrics using patient-centered, primarily non-pharmacological approaches makes sense for felines in their twilight years.
The practice of integrative geriatrics is rooted in lifestyle interventions, such as nutrition, movement therapies and other approaches that allow patients to have different paths to their healthcare; one that utilizes pharmaceuticals and invasive procedures only when safer integrative approaches are not available or not effective.” – Narda Robinson, DO, DVM, MS, FAAMA
Robinson shares various multimodal approaches used for mobility issues, chronic pain and lingering diseases in older cats asserting these give pet owners flexibility in trying treatments and seeing what works. Medical acupuncture, massage and photo-biomodulation therapy are used frequently alone or in combination, she says. More recently, pulsed electromagnetic field, or PEMF therapy, has provided geriatric cats with another non-invasive, non-thermal treatment that controls pain, promotes tissue healing and reduces inflammation.
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Source: Whole Dog Journal
As school begins, dogs all over are dealing with changes in household activities breaking the patterns dogs are wired to find. When dogs can predict what’s next, they become calmer and less anxious. Kathy Callahan, CPDT-KA, shares advice on creating patterns to help dogs whose anxieties may otherwise increase.
Owners can take advantage of this, and identify, strengthen, and formally teach the patterns that are hiding in their daily lives to their dogs.”
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Source: Daily Paws
Instead of 20/20 vision, dogs have the equivalent range of 20/40 to 20/50, explains Jaycie Reisberg, DVM, DACVO. That means that what people clearly see at 20 feet, a dog sees as if he was standing 40 or 50 feet away. However, dogs are much more sensitive to detecting motion.
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Equine, poultry, small ruminants, exotics
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Source: The Paulick Report
Two experts challenge some standard practices asserting horses need to rehydrate promptly after exercise so their body’s cooling mechanisms function effectively, especially if the horse is receiving the diuretic Lasix (furosemide). They also shared thoughts on hosing horses down and using cooling sheets.
“A horse has to sweat; it’s their basic mechanism to dissipate heat. . . So they need to drink as soon as they can to rehydrate themselves.” – Gary D. Potter, PhD
“. . . not scraping off the water after hosing down a hot horse and the use of a cool-out sheet. . . interfere with the horse’s ability to dissipate heat through sweating.” – Jonathan H. Foreman, DVM, DACVIM
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Source: Journal of Animal Science
Paper: How advances in animal efficiency and management have affected beef cattle’s water intensity in the United States: 1991 compared to 2019.
Benjamin Franklin once said, “When the well is dry, we know the worth of water.” Animal health pros realize water quality affects animal health outcomes. So does water availability. While the beef industry has been focusing on greenhouse gas mitigation in recent years, researchers believe there is a need for continuous attention to water use and water mitigation.
In research funded by the Beef Checkoff, scientists studied water source intensity and water use over 18 years. Water continues to be a concern for beef cattle production, particularly in the West where surface and ground water are rapidly depleting.
The study analyzed changes in water use from blue water (ground water/wells) sources versus green water (surface) sources noting a 37.6 percent reduction in blue water intensity over the period.
<Despite the reduction in intensity ratios> . . . water scarcity issues in the western U.S. cattle production regions may force cattle producers to move to areas with greater blue and green water availability.”
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Source: KCUR 89.3, NPR, Outdoor Alabama
As if drought, poor quality forage, cattle diseases and parasites aren’t enough, some Midwest cow-calf producers are dealing with the black vulture, a federally protected bird that has a reputation for killing newborn livestock. The scavengers have expanded their range northward into Illinois, Indiana and Missouri over the past decade.
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Source: Norbrook, Successful Farming
Includes Complimentary Commercial Content
Norbrook’s Eric Moore, DVM, shares four calf health problems for calves on pasture. His proactive assertions about preventing pinkeye, parasites, scours, and pneumonia are as applicable now as they were in the spring.
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Source: Feedstuffs, Neogen
Complimentary Commercial Content
"Data plays a crucial role in decision-making, and the Igenity Enhanced Dairy platform gives producers a useful tool that contributes to the improvement of genetic selection in the dairy cattle market.” – Victor Pedrosa, PhD
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Last week’s AHD Bulletin –
- Animal Health Digest Bulletin, August 17, 2023. Link.
Most read post(s) from August 17th AHD Bulletin –
- Building rapport with questions. Link.
- …another dental treat? The inventor of Greenies™ says, “Yes.” Link.
- Taking care of thirsty pollinators. Link.
Place keeper: 2023 Veterinary Conferences provided by Galaxy Vets. Link.
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Men are now a minority in veterinary medicine
Source: Veterinary Team Training, YouTube, June 29, 2023. Link. Men are now a minority in many veterinary hospitals. While women still have a long ways to go regarding equal pay and earning leadership roles, Amy Newfield, MS, CVT, VTS, has seen men having to put up with behaviors from women which should not be tolerated.
“Treat all people, with the professional respect they deserve regardless of gender.”
Lessons for AI from the ad-tech era: ‘We’re living in a memory-less world’
Source: Digiday, August 17, 2023. Link. As the generative AI race gains momentum, it’s worth asking how lessons from ad tech could apply to the new era of innovation. according to Tiffany Xingyu Wang. Experts say the large language models being developed by OpenAI and others are each their own black boxes raising new questions about AI models’ training data and overall performance.
One billion U.S. birds killed per year by window collisions
Source: Treehugger, July 12, 2023. Link. Melissa Breyer shares ways to make homes and low-rise offices more bird friendly. The fall migration is beginning bringing birds not used to our domiciles. Simple things can eliminate that fatal “thump.”
Invasive hornet with ‘reputation’ for targeting honeybees seen in U.S.
Source: The Washington Post, August 18, 2023, Link. Earlier this month, a beekeeper in Georgia saw a hornet on his property that looked different from those he normally sees.
A household blender confirmed DNA’s role as the primary genetic material
Source: Cold Spring Harbor Laboratory, August 17, 2023. Link. In 1952, Alfred Hershey and Martha Chase sought to confirm whether genes were made of DNA or protein using a blender. Their results eventually removed all doubt that genes are made of DNA.
In case of apocalypse, find the nearest 4-H club
Source: The Washington Post, August 21, 2003. Link. Raising and training animals. Growing food. Fishing. Archery. Sewing clothes. Making preserves. These are some of the skills that humanity is going to need if one of the many fictional post-apocalypse narratives ends up coming true.
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About us
Animal Health Digest, LLC is a content curation and aggregation service for animal health professionals. We continuously read and review more than 150 publications that produce articles, studies, reviews, white papers and other material for the veterinary industry.
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