PS New Practice Form
Please fill out the below form 
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Your Name
 *
Wave #  *
Trainer Name
 *
Your Correct Comment (As if you are the one handling the call/chat)
 *
From your point of view based on the article you review and the ROP's inquiry - Regardless of what the agent did/write
Your QA Score
 *
QA Feedback  *
What went Wrong in the transaction?
Article Name
 *
Close Looping (Will we contact customer)?
 *
Required
SF Case Status
 *
Will you send a case to another team?
 *
Required
Cancellation Reason 
 *
If order will be cancelled or you'll need to change reason 
Case Reason LVL 1
 *
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