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NOSUMMARY ISSUESTART DATEEND DATEDURATIONTOTAL WLBSERVERTYPESUB TYPEPLATFORMREMARKSCONVERSATION HISTORYEXAMPLE WLB REPORTCONTOH TICKET
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1ISSUE :
- Slow connection, Aprrove transaction
- Ajax error
- No api response

PATH:
BACKOFFICE
1 October 2023 1:27:001 October 2023 1:35:00 -+ 10 Minutes53NEXUS_2Global IssueDowntime BackofficeBackofficeour server spike due to vendor pp timeout
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2AFFECTED BACKOFFICE
- Slow approve transaction
- NO api response 		2 October 2023 0:56:002 October 2023 1:29:00: -+ 40 menit -+ 7NEXUS_2Global IssueDowntime BackofficeBackofficeshort spike on backoffice servers affecting reported wlb. already normalized
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3Backoffice :
- TO COMMISSION NOT UPDATE
- SCHEDULER AUTO RELEASE NOT RUNNING
2 October 2023 8:00:002 October 2023 11:39:00-+ 3 Jam 39 Menit-+ 19NEXUS_2Global IssueBug BerulangBackofficeNXT DB2 ada yg nyangkut di summary
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4AFFECTED Membersite
- HTTP ERROR 503 MEMBERSITE
- GATEWAY TIMED OUT 504
- AUTO LOGGED OUT FROM GAME		2 October 2023 19:53:002 October 2023 20:19:00-+ 26 Menit-+60ZOOMGlobal IssueDowntime MembersiteMembersiteour webservers were experiencing high traffic connection earlier due to the Configuration file is not well-formed (XML) error and have added extra servers.
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5AFFECTED : Membersite

# HTTP ERROR 503
# GATEWAY TIMEOUT		 07 October 2023 18.36 PM07 October 2023 18:52 PM-+16 Menit-+5 ZOOMGlobal IssueDowntime MembersiteMembersiteOur web servers spiked during the reported time and we have added extra servers. Now have normalized
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9"BACKOFFICE
# AUDIT BALANCE
# WINLOSE REPORT
# ORDER HISTORY"		12 october 2023 14:44 PM12 october 2023 15:25 PM-+31 Menit-+7NEXUS_1Global IssueDowntime BackofficeBackoffice1 of our server connection has reached to its threshold due to dormant/stagnant requests. We have cleared the dormant/stagnant requests accordingly.
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10NEX4D BO , BACKOFFICE

# Oops! Something went wrong		18 Oktober 2023 13.48 PM18 Oktober 2023 19:30 PM
-+ 6 jam 42 Minutes
-+ 4ALL SERVERGlobal IssueBug BerulangBackofficeVendor Issue
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11AFFECTED : Membersite

# Bad gateway time-out
# 502 bad gateway		18 Oktober 2023 15.05 PM18 Oktober 2023 15.25 PM -+ 20 Minutes-+ 12 WLBNEXUS_2Global IssueDowntime MembersiteMembersiteIIS connection spikes for 6mins due to DDoS attack
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12AFFECTED : Membersite

# Bad gateway time-out
# 403 Forbidden		18 Oktober 2023 19.40 PM18 Oktober 2023 20.03 PM-+ 23 Minutes10 WLBNEXUS_1Global IssueDowntime MembersiteMembersitespike at our IIS server and already mitigated
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