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Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth Hardcover – November 19, 2024

4.9 4.9 out of 5 stars 12 ratings

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It's time for companies to rethink their growth logic.

Business relationships are still dominated by a narrow perspective—trying to match products to customer needs and making deals. It's a buyer-seller relationship built on a transactional mindset, and it's not how you should be doing business.

There's a better way—orchestrating growth—in which suppliers and customers collaborate to build strategies and grow together. With clarity and precision, Christoph Senn and Mehak Gandhi lay out the Triple Fit Strategy framework, which will help you escape the product-centric mindset and put customers at the heart of your business strategy. Based on a hands-on tool set, Triple Fit ensures that customer and supplier are aligned across three areas: planning, execution, and resources. The Triple Fit canvas, a diagnostic and action framework, provides a systematic approach that every account manager and sales team can use to boost business results. Companies who use it can contribute ten times more to their customers' success and can double account values in less than three years.

What's more, the Triple Fit Strategy helps sales and business leaders better understand the health of their customer relationships and allocate resources for faster breakthroughs. It's a proven approach that Senn and Gandhi have implemented with hundreds of companies over twenty-five years and validated with data from more than ten thousand cases.

Triple Fit Strategy is a breakthrough approach to strategy and sales, with the power to transform businesses. Your journey to becoming a value creator starts here.

For more information about Triple Fit Strategy around the world, please visit the official website: triplefitstrategy.com.

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From the Publisher

Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth

Your journey to becoming a value creator starts here.
Vincent Clerc endorsement
Niels Porksen endorsement
Michael Dobler endorsement
Escape the product-centric mindset and put customers at the heart of your business strategy.

Editorial Reviews

Review

Advance Praise for Triple Fit Strategy:

"The Triple Fit Strategy framework works! In fact, it has become embedded in the way we manage our relationships to stay close to our strategic customers, regardless of industry conditions." — Vincent Clerc, CEO, A.P. Moller – Maersk

"Triple Fit Strategy vividly illustrates how companies—sellers and buyers—can build a business relationship as though they belong to one company. The book shows how to achieve 'three fits' between them at the planning, execution, and resource levels. It's a must-read, filled with insightful and interesting examples." — W. Chan Kim, Professor of Strategy and Codirector, Blue Ocean Strategy Institute, INSEAD; eight-time Thinkers50 award winner; and bestselling coauthor, Blue Ocean Strategy, Beyond Disruption, and Blue Ocean Shift

"Triple Fit Strategy has started to transform our customer interactions. We now engage more in strategic dialogues focused on joint value creation, as if we were one company." — Niels Pörksen, CEO, Südzucker Group

"Triple Fit Strategy is smart, practical, and based on the authors' years of experience across industries. It can help you turn customer focus from rhetoric to reality.” — Frank Cespedes, Senior Lecturer of Business Administration, Harvard Business School; author, Sales Management That Works and Aligning Strategy and Sales

"Rarely does one encounter the right mix of conceptual sales strategy, hands-on tactics, and empirically proven bottom-line impact. Triple Fit Strategy stands out as an exception—a must-read for business leaders and their sales teams." — Thomas Gøgsig, Chief Commercial Officer, ECCO Group

"Triple Fit Strategy helps us to develop high-value relationships with our customers and project partners and run them like a business." — Michael Dobler, Head of Global Account Management, Schindler

"Two companies working as if they were one is the motto this book brings to life. It helps you realize game-changer ideas, based on a joint vision, as we did with Walmart." — Tom Muccio, former President, Global Customer Teams, Procter & Gamble

About the Author

Christoph Senn is an Adjunct Professor of Marketing and Codirector of the Marketing and Sales Excellence Initiative (MSEI) at INSEAD. He is also the founder and CEO of Valuecreator, a global provider of B2B growth tools and programs.

Mehak Gandhi is Head of Research and Training at Valuecreator, where she designs and implements B2B growth-accelerator programs and next-generation sales organization strategies for companies around the globe and across industries.

Product details

  • Publisher ‏ : ‎ Harvard Business Review Press (November 19, 2024)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 240 pages
  • ISBN-10 ‏ : ‎ 1647827140
  • ISBN-13 ‏ : ‎ 978-1647827144
  • Item Weight ‏ : ‎ 1.01 pounds
  • Dimensions ‏ : ‎ 6.06 x 1.18 x 9.29 inches
  • Customer Reviews:
    4.9 4.9 out of 5 stars 12 ratings

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4.9 out of 5 stars
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Top reviews from the United States

  • Reviewed in the United States on December 6, 2024
    The "Triple Fit Strategy: How to Build Lasting Customer Relationships and Boost Growth" provides the perfect roadmap for any Key Account Manager looking to build partnership with their account and grow sales.

    The focus on aligning customer needs, organizational capabilities, and market dynamics, while emphasizing the importance of understanding and meeting customer expectations, sets the proper tone for putting these principles in to practice; and the case studies throughout the book are extremely helpful in illustrating these concepts and showing real-world applications.

    Overall, I highly recommend "Triple Fit Strategy" to anyone looking to take their customer relationships to the next level and drive growth in their business; and applaud Christoph Senn and Mehak Gandhi for the ability to take this challenge and provide valuable insights and practical strategies for enhancing customer relationships.

    A must read indeed!
  • Reviewed in the United States on November 19, 2024
    I cannot recall a prior time when competition for customers was more volatile, more uncertain, more complex, and more ambiguous than it is today.  Christopher Senn and Mehak Gandhi have written a book in which they share their thoughts about how to compete more effectively by building lasting customer relationships that will boost their own growth as well as their customers' growth.

    As Senn and Gandhi explain, "Triple Fit Strategy seeks to achieve, as the name suggests, three fits between sellers and buyers at the planning, execution, and resources levels. At the heart of Triple Fit Strategy  is a simple question: 'What if we --supplier and customer -- were one company?' Answering this question will establish a shared language, leading to a blueprint for mutual growth at scale.

    "However. there are three key challenges companies need to address in orchestrating business growth in today's corporate environment. Senn and Gandhi explain HOW to orchestrate mutual growth and that starts with growing a customer's business by focusing on the aforementioned three separate but interdependent areas: planning, execution, and resources. They cite several exemplars that include (in alpha order) BASF, Best Buy, Coca-Cola, Maersk, and 3M. There are valuable lessons to learn about the Triple Fit Strategy from these companies, lessons that are relevant to the strategic objectives of most companies, whatever their size and nature may be. "In our research, we have found that only 15 percent of frontline sellers meet these expectations."

    In this context, I am again reminded of a situation years ago when Southwest Airlines' then chairman and CEO, Herb Kelleher, was asked to explain why his airline was more profitable and had a greater cap value than all of its largest competitors ...combined. His reply? "We take great care of our people. They take great care of our customers. And our customers take great care of our shareholders."

    These are among the passages of greatest interest and value to me, also listed to indicate the nature and scope of Senn and Gandhi's coverage:

    o Introduction: Orchestrating Mutual Growth (Pages 12-4)
    o Planning fit: (Re-)aligning strategies with customer priorities (9-13)
    o Customer centricity in B2B markets (22-25)
    o Hsw Triple® Fit Works: Five Steps (28-42)
    o Step 1: Assess where the relationship stands (29-34)

    o Identify/define "Game Changers"(40-42 and 104-108)
    o "Game Changers" (49-64)
    o Identify "Game Changer" patterns (58-62)
    o The Booster Zone Grid (74-78)
    o The Five Strategic Moves (78-88

    o Incorporating Triple Fit into Growth Plans (97-99)
    o Growth Momentum Killers at the Planning Fit Level (112-125)
    o Growth Momentum Killers at the Execution Fit Level (117-121)
    o Growth Momentum Killers at the Resources Fit Level (121-125)

    o Using Triple Fit Strategy to Be an Orchestrator (152-156)
    o Build Growth Champions (159-169
    o Establish a One-Company Culture (177-192)
    o Transforming to One-Company Behavior (189-192)
    o A Final Thought (191)

    I  commend Christopher Senn and Mehak Gandhi on developing a brilliant concept for organizational transformation that combines three separate but interdependent components: comprehensive strategy, high-impact execution, and efficient allocation/coordination of resources. The Triple Fit Strategy ensures that operations of almost any organization -- whatever its size and nature may be -- are lean, seamless, silo-free, results-driven, agile, resilient, and (whenever necessary) adaptable.

    Triple Fit Strategy is a must-read for all senior-level executives as well as for those who aspire to become one. Bravo!

    * * *

    Here are two suggestions while you are reading Triple Fit Strategy: First, highlight key passages Also,  perhaps in a notebook kept near-at-hand (e.g. Apica Premium C.D. Notebook A5), record your comments, questions, and action steps (preferably with deadlines). Pay special attention to the "Takeaways" section at the end of each of the nine chapters.

    These two simple tactics — highlighting and documenting — will expedite frequent reviews of key material later.
    2 people found this helpful
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  • Reviewed in the United States on November 19, 2024
    Triple Fit Strategy introduces a different way of engaging with your most strategic customers. Instead of selling product-centric solutions, suppliers work with their customers to co-create mutually-aligned growth. While “strategic selling” has been around for decades, the authors provide a framework, processes, and a collection of tools for collaboration between partners to align their strategies, execution, and resources, almost as if they were operating as one company. While the approach isn’t for every company, and certainly not every customer relationship, I strongly recommend the book for those involved in managing and growing truly strategic accounts.

    The book introduces the Triple Fit framework which is made up of 9 building blocks across three levels of “fit” between supplier and customer: planning, execution, and resources. The book teaches how to use this framework to diagnose the strength of a supplier-customer relationship, address weaknesses in order to co-create growth, and build the overall strength of the vendor organization in serving business customers.

    I like structure and so one of the things I particularly appreciate about Triple Fit Strategy is the collection of various lists that clarify the challenges, opportunities, and methods related to implementing the Triple Fit approach. I also enjoy learning new tools and frameworks and the book introduces (by my count) 9 new tools or frameworks.
    One person found this helpful
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  • Reviewed in the United States on January 5, 2025
    Achive a higher level of success in building last coustomer relationships by applying these strategies. Inspiration and insights on how to build to boost growth.Karen Briscoe, author

Top reviews from other countries

  • Jörg
    5.0 out of 5 stars Spot on global Business
    Reviewed in Germany on November 26, 2024
    Absolutely astonishing how Christoph Senn and Mehak Gandhi managed to boil maybe the biggest challenge of global business down into a hands on recipe, which is approved many times in real life! Expressing my sincere appreciation for this piece of pragmatic work turning strategy into results! It works.
  • Thomas
    5.0 out of 5 stars A great framework for building strategic relationships with your top customers
    Reviewed in Germany on November 22, 2024
    The Triple Fit Strategy framework is the silver bullet for true value co-creation with your strategic customers, building resilient and long-lasting relationships. It is not just another academic textbook; it was written by practitioners for practitioners with many insightful examples. A must read for every top sales executive.