Blyziabea.virtuallyph portfolio

PORTFOLIO

VIRTUAL ASSISTANT

ONLINE MANAGEMENT SERVICES

Work Experiences

POWERTECH CUSTOMER SERVICE REPRESENTATIVE/SUPPORT

ThundeRite Incorporation - Oct 2023 - Present

EXECUTIVE ASSISTANT / ACCOUNT MANAGER

VA TEAM EXPERTS , Project Based - Present -Part-Time

EXECUTIVE GENERAL VIRTUAL ADMIN ASSISTANT / SOCIAL MEDIA MANAGER

Thomas Tong Realtor Exp Realty, November 2022 - September 2023

GENERAL ADMIN VIRTUAL ASSISTANT / VIDEO EDITOR

Pink Wall Designs, April 2023 - July 2023

GENERAL ADMIN VIRTUAL ASSISTANT

Lashes makes me happy, September 2022 - November 2022

EXECUTIVE VIRTUAL ASSISTANT / SOCIAL MEDIA MANAGER

Junction House Properties, May 2022 - September 2022

CUSTOMER SERVICE EXPERIENCE/ EMAIL & TICKET HANDLING

Strathouse Operations, August 2021 - March 2022

CUSTOMER SERVICE REPRESENTATIVE / SALES MARKETING

JRJ BPO Incorporated (Durable Medical Equipment Campaign) DME,

September 2020 - July 2021

MEDICAL TRANSCRIBER/SCRIBER

Leidenschaft Acedemic Incorporation, December 2019- August 2020

WEB DEVELOPER SPECIALIST

Lozataech.360 Corp., May 2019 - October 2019

Skills & Expertise

Social Media Management

Expert in CANVA
Posting, Publishing to increase engagement in social media audiences
Administrative tasks
Graphic designing
Web research
Video Editing

TRAVEL MANAGEMENT

Booking, Planning Travel Accommodations,
Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines
Responsible for managing the corporation's travel services
Assisting with any travel-related issues that may arise.
Creating, optimizing, and monitoring corporate travel policies
Preparing travel budget reports and analyzing and preparing travel reports spend.

WEB MANAGEMENT

Manage WordPress sites
Designing concepts and ideas
Graphic Designing
Video Editing
Web links
Copywriting
Administrative tasks
Enhancing domain sites

MEDICAL SCRIBER

Can type 45-50 wpm
Good listening and Comprehensive skills
Client/Patient confidentiality
Create templates and enter data into electronic health record (EHR) systems for updated record keeping and archives
Proof-reading
Convert audio recordings made by physicians and other healthcare professionals into written reports
Medical Terminologies
Receive patients, schedule appointments, and maintain patient records

EMAIL MANAGEMENT

Organizing emails from most priority to least priority emails
Administrative tasks
Managing and responding to emails.
Giving satisfaction and good quality service to the clients through email support
Proofread emails for clarity, grammar, and spelling
Ensure mobile-friendly email templates
Write newsletters including all company updates
Ensure prompt and accurate communication with clients via email to minimize unsubscribes

PROJECT MANAGEMENT

Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
Making effective decisions when presented with multiple options for how to progress with the project
Communicating with executives or the board to keep the project aligned with their goals
Performing quality control on the project throughout development to maintain the standards expected
Adjusting schedules and targets on the project as needs or financing for the project change.

CRM MANAGEMENT

Communicating directly with customers and acknowledging their issues
Constantly testing all customer interaction procedures and making sure the most efficient approaches are always prioritized.
Using existing customer information to identify new potential customers and target audiences
Dividing the customer database by certain relevant customer characteristics and personalizing the approach accordingly
Analyzing customer journeys and looking to increase sales based on the received information
Creating a set of universal customer relationship procedures and implementing them at every level of the company.

ADMINISTRATIVE TASK

Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.
Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly arranged with no conflicts.
Making travel arrangements and preparing documents, presentation materials, and facilities for meetings.
Entering and updating company, employee, and client records.
Providing basic bookkeeping services.

TICKET HANDLING

Organizing emails from most priority to least priority emails
Administrative tasks
Managing and responding to emails.
Giving satisfaction and good quality service to the clients through email support
Proofread emails for clarity, grammar, and spelling
Ensure mobile-friendly email templates
Write newsletters including all company updates
Ensure prompt and accurate communication with clients via email to minimize unsubscribes

CONTENT CREATION

Organizing emails from most priority to least priority emails
Administrative tasks
Managing and responding to emails.
Giving satisfaction and good quality service to the clients through email support
Proofread emails for clarity, grammar, and spelling
Ensure mobile-friendly email templates
Write newsletters including all company updates
Ensure prompt and accurate communication with clients via email to minimize unsubscribes

Tools I am Familiar with

Hootsuite, Buffer, Hubspot, MailChimp, GoDaddy, CapCut, Zillow, Corefact, Lastpass, Facebook business meta suite, Vagaro, Slack, Zendesk Suite, Active Campaign, Cin7, WordPress site (Woocommerce), Refersion, eyebeam, ring central, zoom, Skype, G workspace/G suite, MS Office (PowerPoint, excel, word), Indeed, Monday.com, Canva, Linkedin, Dropbox, Podio, ring central, Shipstation, Bitrix24, Ring Central, Zoom, Calendy

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